Stelyn Reyes

Customer Support Specialist

Message

Intro

Philippines

Studied at Holy Angel University

Joined April 1, 2025

Skills

Languages

English

Fluent

About

I have more than 10 years experience in the customer service industry where I've developed strong skills in both inbound and outbound calls, handling emails and providing exceptional customer support. In my previous roles, I worked extensively with customer service teams that managed clients across different regions including US, Canada and Australia. I've handled different tasks from setting up appointment for home internet, explained billing inquiries, creating an online account, purchasing and downloading audiobooks etc.

Experience

Iqor

Jun 2018 – Jun 2024

Customer Service Specialist

( Canadian Account ) *Assisted members on their billing inquires * Set up appointments for the customers * Creating an online accounts * Processed payments

Sutherland Teleservices

Jun 2013 – May 2018

Customer Service Representative

( Australian Account) * Answered calls and email regarding customer's concerns * Assisted customers in purchasing and downloading audiobooks

Cyber City Teleservices

Nov 2005 – Jun 2012

Customer Service Representative

( US Account) * Processed order and payment for the customers * Assisted customer's concerns and inquiries in a timely manner

Education

Holy Angel University

Jun 2001 – Mar 2005

Bachelor of Science in Business Administrator major in Marketing