Stephanie Bran, Customer advisor

About

I am looking for a position in customer service where I can use my excellent communication and problem- solving skills to improve the customer experience. I have 2 years of customer service experience and I am currently studying human resources. I am also proficient in English and I have excellent teamwork skills. I am confident that I can provide excellent customer service and look forward to contributing to your company's success. I enjoy reading, cooking, yoga, and baking in my spare time. As a customer service representative with a degree in human resources, I possess strong communication and interpersonal skills. My proficiency in English and Microsoft Word coupled with my ability to work effectively in a team make me a valuable asset to any customer service team. Outside of work, I enjoy reading, cooking, yoga, and baking. I am seeking a customer service position where I can leverage my skills and experience to provide exceptional service to custom

Experience

Vocatum

Jan 2023 – Aug 2023

Costa Rica

Customer advisor

Manage large amounts of incoming phone calls Build sustainable relationships and trust with customer accounts through open and interactive communication

DHL express

Oct 2022 – Jul 2023

Heredia Costa Rica

Customer advisor

Answered customer questions over the phone and in person trained new customer service representatives Handled customer complaints in a professional manner Processed customer orders accurately and in a timely fashion Helped customers troubleshoot issues with products Upsold customers on products and services

national Bank of Costa Rica

Jan 2016 – Oct 2022

San Jose Costa Rica

Human Resources Assistence

Successfully sourced and recruited top-tier candidates in various industries, resulting in a 95%placement rate. Conducted comprehensive interviews and assessments of potential candidates, ensuring their skill sets and cultural fit aligned with client needs. Collaborated with clients to develop effective recruitment strategies, significantly reducing time-to-hire and improving retention rates. Maintained a strong network of industry professionals and utilized social media platforms to expand the candidate pool and increase brand visibility

Education

Fundepos

Aug 2022 – Sep 2022

Microsoft excel

Bachelor business administration

Jan 2019 – Aug 2022

Bachelor, Human Resources

Ina

Mar 2012 – Nov 2014

english, english

Stephanie Bran

Customer advisor

Skills

Languages