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Stephanie Bran

Customer advisor

San José, Costa Rica
Studied at Fundepos
Studied Human Resources at Bachelor business administration
Studied english at Ina
Consumer Services
Joined July 24, 2023



Native or Bilingual
I am looking for a position in customer service where I can use my excellent communication and problem- solving skills to improve the customer experience. I have 2 years of customer service experience and I am currently studying human resources. I am also proficient in English and I have excellent teamwork skills. I am confident that I can provide excellent customer service and look forward to contributing to your company's success. I enjoy reading, cooking, yoga, and baking in my spare time. As a customer service representative with a degree in human resources, I possess strong communication and interpersonal skills. My proficiency in English and Microsoft Word coupled with my ability to work effectively in a team make me a valuable asset to any customer service team. Outside of work, I enjoy reading, cooking, yoga, and baking. I am seeking a customer service position where I can leverage my skills and experience to provide exceptional service to custom
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Jan 2023 – Aug 2023
Costa Rica
Customer advisor
Manage large amounts of incoming phone calls Build sustainable relationships and trust with customer accounts through open and interactive communication
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DHL express
Oct 2022 – Jul 2023
Heredia Costa Rica
Customer advisor
Answered customer questions over the phone and in person trained new customer service representatives Handled customer complaints in a professional manner Processed customer orders accurately and in a timely fashion Helped customers troubleshoot issues with products Upsold customers on products and services
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national Bank of Costa Rica
Jan 2016 – Oct 2022
San Jose Costa Rica
Human Resources Assistence
Successfully sourced and recruited top-tier candidates in various industries, resulting in a 95%placement rate. Conducted comprehensive interviews and assessments of potential candidates, ensuring their skill sets and cultural fit aligned with client needs. Collaborated with clients to develop effective recruitment strategies, significantly reducing time-to-hire and improving retention rates. Maintained a strong network of industry professionals and utilized social media platforms to expand the candidate pool and increase brand visibility
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Aug 2022 – Sep 2022
Microsoft excel
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Bachelor business administration
Jan 2019 – Aug 2022
Bachelor, Human Resources
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Mar 2012 – Nov 2014
english, english