I'm a Customer Care Representative with more than 2 years of experience
Experience
Outsource Global Technologies Limited
Apr 2023 – Present
Abuja, Nigeria
Customer Care Representative
* Engaging with clients of Citizens Disability in a courteous, empathetic, and professional manner,
addressing their inquiries and concerns effectively.
* Handling inbound and outbound calls, providing information, assistance, and support as required, while
adhering to company and client guidelines.
* Investigating and resolving customer issues, ensuring timely and accurate solutions to enhance customer
satisfaction.
* Maintaining detailed and accurate records of customer interactions, ensuring data security and
compliance with privacy regulations.
* Upholding the highest standards of service quality and adhere to performance metrics, striving for
excellence in call handling.
