Stephanie Trujillo

About

I am a financial assistant with 2 years experience, I was a consumer relations manager with 5 years experience and a customer care specialist with 7 years experience. Strong communicator, listener and I learn well with hands on training.

Experience

State of NM - Board licensure for professional engineers & professional Surveyors

Oct 2018 – Present

Santa Fe, NM

Financial Assistant

Processed daily deposits from fee’s that were received for applications, fines, renewals, verifications, list requests and copies of documents/forms within 24 hours following the DFA and ASD procedures. Researched supplies needed and requested proper quotes. Submitted purchase orders (PO’s) based off of quotes received for supplies, contracts, professional services, subscriptions/dues, postage and leases. Processed requisitions (REQ’s) for employee training items and state printing mailing supplies. Submitted invoices for interagency operating transfers as well as submitted final operating transfer requests for payment of renewals and/or applications. Process and receive online credit card payments from CyberSource for license renewals. Provided receipts to licensee’s and applicants as requested. Submitted postage meter funds for the mailing machine. Assist in processing requested items for fiscal year agency audits. Assist licensing department with processing and reviewing applications for engineers and surveyors.

Santa Fe Natural Tobacco

May 2013 – Jun 2018

Santa Fe, NM

Consumer Relations Manager

Processed refunds for quality complaints regarding products within the procedures set by RJR accounting department. Compiled all RFP documents and contracts with 3rd party contact centers on based on the vendor contract procedure. Ensured invoices were paid to continue receiving services. Processed employee travel reimbursements through company site and submitted receipts for reimbursements. Prepared the budget summaries for the 3rd party contact center. Completed, tracked and presented the monthly budget to all directors for 3rd party contact center. Completed quarterly audit checks to ensure budget was on track as well as tracked invoice payments versus budget allotments to ensure they were in line per agreements/contracts. Updated budget spreadsheets with monthly transactions for the 3rd party call center. Supervised a 6-member team internally that handled wide array of calls and a 3rd-party contact center (Ansafone) that handled simple calls. Coached, trained, and motivated team members from internal team with training opportunities, including more responsibilities around job duties and improved recognition. Evaluated employees yearly for performance reviews and supported personal and career development opportunities. Completed approval process for consumer complaints with products. Completed spreadsheets of quality complaints for trends and provided manufacturing with the information.

Education

Santa Fe High School

Aug 1998 – May 2002

Diploma

Stephanie Trujillo

Skills

Languages