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Steve Harford

Professional looking for sales or customer support

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Intro
Gallatin, United States
Studied Public Administration at Middle tennessee state university
Civic & Social Organization
Joined September 16, 2022

Skills

Languages

English
-
Native or Bilingual
About
I have a background in sales and customer support
Experience
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Bolt System
Mar 2015 – Mar 2019
United States
Customer Support
Point of contact to customers with problems or issues with user interface aspect of the software. Wrote and tested tickets to find resolutions to these issues. • Specialized in Tableau Analytics, tested customer data, and performed training sessions. • Researched ways to improve efficiency with software for both the company and clients. • Oversaw onboarding of new accounts along with new statements of work. • Conducted and participated in meetings with clients to discuss implementation of new processes. Meetings were done either via conference call or WebEx. • Tracked progress of accounts and case tickets in Salesforce. • Spent several days on site in April 2018 with a new customer in Indiana. Project managed this large new customer, after initial technical setups. Trained staff and drivers while there as well as compiled additional technical requests to be added to the onboarding project.
Education
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Middle tennessee state university
Aug 2009 – Aug 2012
B.S., Public Administration
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