I am confident that my honesty, dependability, and years of experience working as an operation officer, call center agent, customer service representative, and relationship manager will make me an excellent choice for this position. I am a forward-thinking professional with experience as a customer service executive. Working in customer service and assisting individuals makes me happy.
Experience
Jebiz innovation, Kaduna
Jan 2020 – Dec 2022
kaduna Nigeria
Customer/public Relations
Creating positive, long-lasting relationships with current and potential clients
ï‚· Responding to customer queries, provide appropriate solutions timely
ï‚· Followed communication procedures, guidelines and policies.
ï‚· Communicating with clients to understand their needs and offer solutions to their problems.
ï‚· Maintaining client activities in CRM
ï‚· Developing rapport with key decision makers.
ï‚· Communicate directly with customers and
ensure their shopping experience is pleasant and productive, and to resolve any situations that may have escalated
ï‚· Develop relationships with executives to generate ideas and pursue opportunities.
ï‚· Present contracts to clients, answered questions and obtained signatures.
ï‚· Document accurate data on customer relationships to maintain strong ties and customer satisfaction.
ï‚· Develop proposals and collaborated with team preparing presentation materials.
ï‚· Keep detailed records of daily activities through online customer database.
