Suleyman Can BULUCU, Customer Relations

About

The skills gained from my previous experiences literally match the position requirements. I am available to start working immediately. All the other details are available in the file attached below. You may either contact me via phone or e-mail. Thank you in advance.

Experience

Ariana Sustainable Luxury Lodge

Jan 2022 – Aug 2022

TURKEY

Guest Relations Officer

• Guest organization and planning • Providing support to agency requests by phone and e-mail. • Providing information about the organization's products or services • Organizing the arrival and return transfers of the guests and the activities they want to attend. • Following the procedures, keeping records, and issuing visitor cards • Carrying out the guests' check-in and check-out procedures • Recording and storing visitor or customer information in the computer environment • Assisting in solving customer problems and complaints

Guner Export

Feb 2020 – Jun 2021

TURKEY

Foreign Trade Specialist

• Manage all aspects of the Ocean freight import or export process • Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place and customer needs are met • Liaise between suppliers, forwarders, and agents to obtain up-to-date shipment information • Ensure customers are fully informed of the progress of their shipments • Provide transport companies with the relevant information to ensure customer delivery requirements are met • Ensure correct documentation is on file and act accordingly as set out in the instructions • Maintain all files ensuring they are costed and billed correctly in accordance with procedures provided by management • Cover the export operations when required • Any other duties as required by management for the smooth and efficient operation of the department.

TELUS International Europe

Jul 2018 – Dec 2019

Bulgaria

Operational Agent

• Responding to queries via chat and email. • Training other staff members on troubleshooting and diagnosing problems. • Providing technical assistance for questions and problems. • Following up with customers to ensure full resolution of issues. • Requesting feedback and/or monitoring chat boxes and other methods of correspondence to improve support. • Forwarding reports to analyze common complaints and problems.

Linde Gases

Jul 2017 – Jan 2018

Romania

Front-Back Office Specialist

• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. • Order Entry: Microsoft Axapta • Customer Invoicing • Customer Credit Notes • New Customer Set-Up • Execute Approved Special Pricing • Order Acknowledgement

Education

Erzincan University

Sep 2010 – Jan 2016

Bachelor, Economics

Suleyman Can BULUCU

Customer Relations

Skills

Languages