Summer Santelli

About

I have more than 7 years of hands-on experience in customer service, primarily in the vibrant restaurant industry. Through these years, I've gained invaluable skills in handling a diverse range of individuals, staying positive, creating a warm and welcoming environment, and going the extra mile to accommodate people's needs. I'm known for my exceptional organizational abilities, relying heavily on detailed to-do lists, and my knack for building rapport with anyone I meet. Attention to detail is one of my strengths, ensuring that I deliver precise and accurate results. Additionally, I bring 5 years of experience working with Microsoft 365 and Google Workspaces, and I'm a quick learner when it comes to new systems. One of my greatest driving forces to excel at work is the prospect of personal and professional growth. I thrive on the opportunity to continuously develop myself in various aspects. I actively seek advice and guidance from others, recognizing the immense value in learning from different perspectives. By observing and absorbing knowledge from those around me, I constantly strive to enhance both my soft skills, such as communication and teamwork, and my hard skills, such as technical expertise. This relentless pursuit of improvement fuels my motivation and inspires me to consistently deliver my best work.

Experience

White Oak Lavender Farm

Aug 2022 – Present

Tasting Room/Gift Shop Associate

• Make and package handmade products while managing sales and shop operations • Maintain and reconcile cash, credit, and digital wallet sales • Educate customers on wine offerings and responsibly serve alcohol • Open and close bar each day, lock up property at end of day • Count and consolidate end of day cash • Label and package products • Memorize and explain 14 different wines and their tasting notes · Created new menu to categorize wine flight offerings • Travel to Massanutten Resort and participate in their vendor event each week to promote the farm

ALKU

Jun 2022 – Aug 2022

Government Recruiting Intern

· Cold-called over 500 engineers and intel analysts per week and screened over 20 per week to determine the roles for which they were most qualified through CRM software Bullhorn · Ranked among the top three lead-generators in the 20-person training group on a weekly basis · Acted as liaison between account manager and client to integrate necessary occupational and employment data for new hires · Wrote detailed descriptions of clients’ skills and experiences and edited their resumes

TJ Maxx

Feb 2022 – May 2022

Retail Associate

• Met or exceeded credit card sales goal weekly • Accurately processed sales and returns transactions and maintained cash drawer • Monitored and stocked sales floor to maintain a neat environment, provide customer support, and promote sales

Chicken Salad Chick

Jun 2020 – Aug 2021

Lead Cashier

- Took phone calls and handled online orders - Accurately processed transactions, maintained cash drawer, and verified meal tickets - Kept drive-thru times at an average of under 2 minutes per transaction - Trained new employees

Education

James Madison University

Aug 2019 – May 2023

Bachelor's of Business Administration, Marketing

Skills