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Ngu Brice Che

Workforce Management Analyst

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Intro
Coon Rapids, MN, United States
Workforce Management Analyst at WTW
Financial Services
Joined August 31, 2023

Skills

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English
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Intermediate
About
Summary Experienced IT support specialist with 7+ years of experience in the help desk and IT support field. Proven ability to troubleshoot and resolve technical issues, both remotely and in person. Excellent customer service skills with a strong focus on resolving customer issues in a timely and efficient manner. Strong technical skills, including Windows, Linux, macOS, Microsoft Office Suite, and various other software applications.
Experience
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WTW
Aug 2022 – Present
Minnesota, United States
Workforce Management Analyst
• Providing recommendations for improved performance within the Workforce Management team and for supported workgroups. • Responsible for generating quarterly workforce projections based on upcoming production needs. • Created monthly reports for a management team that compared workforce costs to actual revenue production. • Involved in several workforce allocation research projects designed at assisting in budgeting for planned corporate growth.• Providing recommendations for improved performance within the Workforce Management team and for supported workgroups. • Responsible for generating quarterly workforce projections based on upcoming production needs. • Created monthly reports for a management team that compared workforce costs to actual revenue production. • Involved in several workforce allocation research projects designed at assisting in budgeting for planned corporate growth. Skills: Workforce Management · SQL · Salesforce.com · Microsoft Excel · Data Analysis