Summary
Experienced IT support specialist with 7+ years of experience in the help desk and IT support field.
Proven ability to troubleshoot and resolve technical issues, both remotely and in person.
Excellent customer service skills with a strong focus on resolving customer issues in a timely and efficient manner.
Strong technical skills, including Windows, Linux, macOS, Microsoft Office Suite, and various other software applications.
Experience
WTW
Aug 2022 – Present
Minnesota, United States
Workforce Management Analyst
• Providing recommendations for improved performance within the Workforce Management team and for supported workgroups.
• Responsible for generating quarterly workforce projections based on upcoming production needs.
• Created monthly reports for a management team that compared workforce costs to actual revenue production.
• Involved in several workforce allocation research projects designed at assisting in budgeting for planned corporate growth.• Providing recommendations for improved performance within the Workforce Management team and for supported workgroups. • Responsible for generating quarterly workforce projections based on upcoming production needs. • Created monthly reports for a management team that compared workforce costs to actual revenue production. • Involved in several workforce allocation research projects designed at assisting in budgeting for planned corporate growth.
Skills: Workforce Management · SQL · Salesforce.com · Microsoft Excel · Data Analysis
