Spearheading project delivery, operations management, people management, process management and CRM activities
Identify and secure resources that ensure the right combinations of expertise and skill set for each client project.
Manage delivery of multiple projects from offshore.
Planning & implementing company projects that include participation in establishing service levels and customer support requirements
Mapping client’s requirement, identifying improvement areas & implementing measures for ensuring and maximizing customer satisfaction levels
Setting out quality standards for various operational areas and ensuring a high-quality customer experience while adhering to SLAs
Leading, mentoring & monitoring the performance of team members for ensuring efficiency in process operations and meeting of individual & group targets
Administering daily operations, SLA & SOW adherence and escalation management
Exploring new business opportunities and transitioning the process from near shore and client locations
Monitoring & resolving technical support & product issues by providing technical support and effective engineering and product management
