Energetic and reliable Virtual Assistant and Customer Service Professional with a background in Food Science and a passion for helping people. I bring strong communication skills, problem-solving abilities, and a positive attitude to every task whether it's managing clients, engaging customers, creating content, or supporting business operations remotely.
Skilled in using tools like Canva, Trello, Slack, Zoom, Zendesk, Freshdesk, Google Workspace, and Microsoft Office Suite to streamline work and enhance customer experiences. I also have experience with social media scheduling, content creation, order processing, and email management.
With a keen eye for detail and a heart for service, I’m here to make your workflow smoother, your customers happier!
Let’s connect and grow together!
Experience
Virtualsteph
May 2023 – Present
Nigeria
Social media manager
•Planned, created, and scheduled engaging social media content across platforms including Instagram, Facebook, and Twitter to boost brand awareness and audience engagement.
•Managed day-to-day activities on social media accounts, ensuring timely responses to messages, comments, and inquiries.
•Designed visually appealing graphics using Canva and monitored post performance using platform analytics.
•Conducted hashtag research and implemented content strategies that increased follower growth and engagement.
•Collaborated with the marketing team to align social media campaigns with overall brand goals and promotions.
•Tracked metrics, prepared reports, and suggested improvements based on analytics and audience behavior.
