Susan Otusanya

Administrative Assistant | LL.B

Message

Intro

Lagos, Nigeria

Studied Law at University of Lagos

Joined September 17, 2022

Skills

Languages

English

Native or Bilingual

Yoruba

Native or Bilingual

About

Reliable, energetic and result-oriented customer service professional with 3+ years of experience in calmly listening, resolving customer complaints and promoting conflict resolution. Ability to positively cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building and communication.

Experience

UpSell Studio

Jun 2021 – Sep 2022

Lagos, Nigeria

Administrative Assistant

• Scheduled and coordinated meetings, appointments, and travel arrangements for senior managers. • Answered and screened phone calls as well as messages (40+ daily) in a courteous manner. • Updated communication databases to be reflected on while maintaining confidentiality.

Tunieez

Mar 2020 – May 2021

Houston, Texas

Client Support Agent

• Used strong communication skills to collaborate with team members to ensure efficient service. • Processed customer enquiries, orders, delivery details and kept records of due information. • Kept records of customer interactions and feedback to be communicated back to team.

Gift Cards Hub

Jan 2019 – Feb 2020

Lagos, Nigeria

Office Assistant

• Ensured the smooth running and daily operation of the office while organizing office functions. • Opened, sorted and distributed external and internal correspondence throughout the office. • Provided reception cover on a rotational basis, in conjunction with other office assistants.

Education

University of Lagos

Oct 2015 – Oct 2020

Bachelor of Laws (LL.B), Law