User's Cover Picture
User's avatar

Susan wawira

Virtual assistant|admin support|Customer support|bookkeeper.

Message
Intro
Nairobi, Kenya
Studied Virtual assistant at Alx africa
Studied Business Information Technology at Mount kenya University
Joined May 18, 2025

Skills

Languages

English
-
Fluent
About
Dedicated Virtual Assistant and Certified Bookkeeper with strong customer support and administrative experience. I’ve worked in fast-paced environments like malls and security firms in Qatar, where I developed expertise in data entry, scheduling, financial recordkeeping, and client relationship management. I’m certified in QuickBooks Online, Tally Prime, and Project Management, with hands-on experience using tools like Asana, Google Workspace, and Microsoft Office Suite. Passionate about helping businesses stay organized, productive, and financially sound—remotely or onsite.
Experience
User avatar
Ezdanmall
Apr 2024 – May 2025
Doha, Qatar
Customer service and admin support
Provided frontline customer support, handled inquiries, and resolved complaints promptly. Maintained customer logs, managed documentation, and supported the admin team. Worked closely with management to ensure smooth mall operations.
Education
User avatar
Alx africa
Sep 2024 – Nov 2024
Certified , Virtual assistant
User avatar
Mount kenya University
Sep 2012 – Dec 2016
Bachelor's , Business Information Technology