Susan wawira

Virtual assistant|admin support|Customer support|bookkeeper.

Message

Intro

Nairobi, Kenya

Studied Virtual assistant at Alx africa

Studied Business Information Technology at Mount kenya University

Joined May 18, 2025

Skills

Languages

English

Fluent

About

Dedicated Virtual Assistant and Certified Bookkeeper with strong customer support and administrative experience. I’ve worked in fast-paced environments like malls and security firms in Qatar, where I developed expertise in data entry, scheduling, financial recordkeeping, and client relationship management. I’m certified in QuickBooks Online, Tally Prime, and Project Management, with hands-on experience using tools like Asana, Google Workspace, and Microsoft Office Suite. Passionate about helping businesses stay organized, productive, and financially sound—remotely or onsite.

Experience

Ezdanmall

Apr 2024 – May 2025

Doha, Qatar

Customer service and admin support

Provided frontline customer support, handled inquiries, and resolved complaints promptly. Maintained customer logs, managed documentation, and supported the admin team. Worked closely with management to ensure smooth mall operations.

Education

Alx africa

Sep 2024 – Nov 2024

Certified , Virtual assistant

Mount kenya University

Sep 2012 – Dec 2016

Bachelor's , Business Information Technology