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Susana Laari

Virtual Assistant, Customer Service Representative, Data entry clerk

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Intro
Ghana
Studied Administrative assistant training at Alison online courses
Studied Customer Service at Alison online courses
Studied Planning, Monitoring and Evaluation at Kwame Nkrumah University of Science and Technology
Studied Natural Resources Management at Kwame Nkrumah University of Science and Technology
Joined June 28, 2025

Skills

Languages

English
-
Fluent
About
A detail oriented, proactive and self-motivated lady, who pays attention to small details and ensure all tasks are completed. I am a fast learner and adapt quickly to new environment and tools. I can work independently and remotely to achieve my goals.
Experience
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Self-Employed
Oct 2021 – Apr 2025
Online
Retail Business owner
-Managed all administrative and financial operations including inventory tracking, budgeting, and client coordination. - Created and maintained order records and ensured smooth customer communication. - Skills applied: Administration, scheduling, business documentation.
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Ghana Revenue Authority
Sep 2020 – Aug 2021
Tamale, Ghana
Compliance Officer (National Service)
-Maintained compliance documentation and prepared reports for internal training and audits. - Organized meetings and monitored timelines and submissions. - Supported seven small business owners in formalizing their operations by registering their businesses and initiating tax compliance, contributing to improved regulatory participation. - Skills applied: Document handling, compliance tracking, administrative coordination.
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OneHD TV
Jan 2019 – Feb 2020
Kumasi, Ghana
Administrative Assistant
-Provided administrative support including scheduling meetings, preparing documents, and responding to inquiries. - Managed internal filing systems and supported broadcast team logistics. - Skills applied: Office coordination, clerical duties, communication.
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OLAM Cocoa processing
Jun 2018 – Aug 2018
Kumasi, Ghana
Quality Assurance (Internship)
-Coordinated quality control reports and presentations for the QA supervisor and team. - Participated in interdepartmental meetings, taking notes and assisting with implementation follow-up. - Skills applied: Presentation development, meeting coordination, reporting.
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Zion Supermarket
Sep 2015 – Jun 2016
Kumasi, Ghana
Shop Assistant
-Handled point-of-sale data, balanced transactions, and managed stock counts. -Kept daily logs of customer sales and inventory restocking. -Skills applied: sales data tracking, entry accuracy, record keeping.
Education
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Alison online courses
May 2025 – Jun 2025
Training , Administrative assistant training
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Alison online courses
May 2025 – Jun 2025
Diploma , Customer Service
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Kwame Nkrumah University of Science and Technology
Jan 2023 – Nov 2024
MSc, Planning, Monitoring and Evaluation
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Kwame Nkrumah University of Science and Technology
Sep 2016 – Jun 2020
BSc, Natural Resources Management
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