Susanna Botha, Virtual Assistant

About

I’m a detail-oriented administrative and recruitment professional with 10+ years of experience supporting businesses through high-quality virtual and in-office support. My background includes email and calendar management, candidate sourcing, data entry, office coordination and client coordination. I'm now seeking fully remote, flexible roles that allow me to manage tasks independently and meet deadlines without a fixed schedule. I'm highly organized, tech-savvy, and confident in managing a variety of administrative and client-focused tasks in a virtual environment.

Experience

Wolt

Aug 2024 – Present

Turku

Part-Time Grocery Associate

• Receive and register products in-store. • Process and complete online orders for couriers. • Maintain store organization and inventory. • Utilize internal systems (PC/tablet) for order management. • Assist in improving operational processes.

Tumaini Staffing and Recruitment, South Africa

Jun 2022 – Jun 2023

South Africa

Recruitment Consultant (Trading and Manufacturing)

• Conducted end-to-end recruitment (360 recruitment), including sourcing candidates, evaluating applications, and presenting suitable candidates to clients across various job portals. • Managed the entire recruitment process virtually, from sourcing and screening new candidates to setting up remote interviews and coordinating the hiring process. • Developed and maintained strong relationships with both new and existing clients, ensuring clear communication and understanding of client recruitment needs. • Streamlined administrative processes by ensuring that all candidate documentation was up to date and compliant with company and client requirements, using cloud-based systems and virtual tools. • Managed candidate onboarding remotely, ensuring the accurate completion of necessary paperwork and facilitating seamless communication throughout the process. • Regularly maintained and updated candidate databases, ensuring accuracy and compliance for future opportunities. • Provided exceptional client support by addressing client queries, managing expectations, and offering tailored recruitment solutions • Proactively built and nurtured relationships with existing candidates, even when no positions were available, to ensure long-term engagement and future placement opportunities.

Immploy Medical Recruitment Specialists, South Africa

Feb 2021 – May 2022

South Africa

Recruitment Consultant (Radiography)

• 24/7 On Standby: Managed the work phone around the clock, ensuring all calls, messages, and client queries were addressed promptly. • System Logging: Recorded all activities in “The System” including calls, emails, timesheets, telephonic conversations, WhatsApp conversations, and details of new clients and candidates. This was essential for tracking daily operations. • Communication Management: Ensured all communication portals were responded to in a timely manner to maintain efficient workflows. • Daily GM Reporting: Pulled daily GM reports from “The System,” ensuring correct Excel formulas were used to show accurate GM figures. • Accommodation Coordination: Organized accommodation for candidates as needed, including travel between Cape Town and Johannesburg. • Timesheet Management: Validated and captured timesheets before submitting them for payroll processing to ensure accuracy and timely payments. • Shift Roster Management: Filled client shift rosters, ensuring candidates met department requirements such as specific system knowledge (e.g., Phillips - DR system for radiographers). • Sent confirmation details to candidates with booking dates, reporting instructions, facility contact info, and timesheet submission guidelines to ensure proper payment and invoicing. • Sent confirmation to clients with candidate contact information and verified medical registration details (HPCSA).

I420cpt

Aug 2019 – Jan 2021

South Africa

Office Administrator & E-Commerce Shop Assistant

• Stock taking – Fortnightly stock take and allocate on Shopify • Clients – Courier products, parcel tracking, and client satisfaction follow up • Accounting – QuickBooks, Invoicing, Debtors, and Creditors. • Filing – Invoices, Debtors Creditors, Courier Deliveries, Vendor documentation. • Event management – Every first Sunday of the month I420CPT hosted an event – 420 Sundaze – I booked the location and the DJs (Informing all DJs of the timeslot performance). • Arrange meetings – take minutes and email them to all attendees of the meeting. • Research – Ongoing research on new products or more cost-effective products. • Suppliers – Sourcing and managing suppliers

Education

Udemy

Jan 2022 – Feb 2022

Certificate - Client and Account Management, Client and Account Management

UNISA (University Of South Africa)

Jan 2015 – Dec 2015

Higher Certificate - Adult Basic Training and Education, Education

Goudini High School

Jan 2012 – Dec 2012

Matric Certificate, High School

Susanna Botha

Virtual Assistant

Skills

Languages