I am a dedicated professional with a strong background in customer service and team leadership. My career began as a Customer Care Executive at Marcs Technologies, where I honed my communication skills. I then advanced to a Senior Customer Care Executive role at Website Designing Master, and most recently served as a Team Leader at Sysmiq Solutions Pvt Ltd, managing teams and driving performance.
I hold a Bachelor’s degree in Mathematics from Calcutta University, complemented by certifications in computer basics and MS Office. My educational journey began with my completion of 10th and 12th grades in West Bengal.
In addition to my professional endeavors, I enjoy playing soccer, which reflects my teamwork and competitive spirit. I am fluent in Bengali, Hindi, and English, which allows me to connect with diverse groups of people.
I am open to working any shift and have experience collaborating with clients from the USA, making me adaptable to various work environments. I prioritize performance and longevity in all aspects of my life, including my career choices.
Experience
PrintCo LLC
Nov 2023 – Present
Remote
Inbox Manager and Marketing Specialist
• Oversee communication and email marketing campaigns for USA-based clients.
• Managed customer relationships and addressed inquiries in a timely manner.
• Developed targeted marketing strategies to boost brand visibility and customer engagement.
SYSMiQ Solutions Pvt Ltd
Jan 2020 – Nov 2023
Kolkata, West Bengal
Team Leader
• Led a team of customer service executives, managing support operations for clients in the USA and other regions.
• Created and conducted training programs to enhance team efficiency and service quality.
• Worked closely with cross-functional teams to develop strategies that improved customer satisfaction and retention.
• Increased team productivity by 15% through process optimizations.
