I'm a results-oriented and detail-minded professional with a strong foundation in IT support, re-energized to leverage my skills as a Help Desk Analyst. While my focus has shifted to regional management and technical auditing for the past 17 years, my initial experience as a Help Desk Analyst equipped me with valuable troubleshooting expertise.
My leadership experience honed critical problem-solving and analytical skills, allowing me to effectively diagnose and resolve customer issues. As a technical auditor, I developed a keen eye for detail, ensuring accuracy and minimizing errors – crucial for troubleshooting technical problems. My management background further strengthened my organizational skills, enabling me to prioritize tasks and navigate time-sensitive situations effectively.
I'm a highly motivated and customer-focused individual, always striving to deliver exceptional service and fast resolutions.
Experience
Halalco Inc.
Sep 2016 – Oct 2022
Atlanta, GA
Senior Technical Auditor
Responsible for evaluating certification applications and supporting
documentation. Developed Audit programs and audit plans to assess
risks and evaluate regulatory requirements. Coordinate pre-audit
activities with client including audit scheduling. Responsible for selecting
the appropriate audit team members and coordinating the execution
of audits. Perform risk assessments of key organizational activities and
processes. Prepare audit paperwork and perform certification audits as
a Senior Lead/Technical Auditor. Assessed audit findings/gaps and
required corrective action necessary to conform to certification product
specification requirements, and to ensure the integrity of halal. Produce
regular audit reports and present them for a final certification
determination.
Responsible for managing an entire region. Supervised, trained, and
staffed halal inspectors. Served as the point person for corporate client
relations resolving any staffing conflicts, or employee issues. Performed
employee evaluations. Prepared time clock and payroll reports.
Managed the TimeTrex workforce management tool and was
responsible for Tracking employee time, scheduling & leave
management, payroll & HRM/Recruitment, and Job costing & expenses.
