Syed Ahsan, Customer Support Executive

About

An experienced customer support professional having ten years of experience working with renowned BPO's in Pakistan. A keen observer, quick learner, team player, dedicated and motivated individual. Able to work with no or less supervision. Worked with both local and international companies like Uber Eats, Papa John's and Foodpanda Singapore. Having experience in the following domains: Inbound call support Outbound call Email handling Live chat support Lead Generation Data Scraping Competitor Scrapping Non-live sales Quality check for call support Providing training to new staff SalesForce Account Management Providing support to Sr AM's and Sr BDM's when required

Experience

MindBridge - Foodpanda Singapore

Oct 2021 – Present

Pakistan, Lahore

Sales Ops / Lead Generation Execitive

Generating New Leads using different platforms. Qualifying Leads. Managing Accounts on Sales Force. Catering Sales leads request from AMs and Sales Rep. Competitor Scrapping. Adhoc Tasks.

KFC - Call Center

Apr 2016 – Oct 2018

Pakistan, Lahore

Team Lead/Floor Supervisor

Managing/supervising a team of 30 people. Supervising delivery services for North and central regions. Handling different run time issues and solving them timely. Coordinating with different branches throughout Pakistan via email and phone to assure delivery services run smoothly. highlighting customer issues and solving them. Supervising orders from website and Foodpanda and assuring they are placed on time and solving issues that come up. New Employee training. Conducting counseling session of agents when required. Conducting daily team meetings.

Ufone BPO

Mar 2011 – Apr 2016

Pakistan, Lahore

Customer Support Executive

Providing support to customers via call, answering quires, providing information and resolving complaints. Escalating customer issues to the relevant department. Providing FCR (First call resolution). Part of the first team to launch up-selling at 333 helpline. worked on various different projects namely 335 helpline, Vfone, 668 helpline.

Education

Forman Christian Collage (F.C), Lahore

Aug 2006 – Jun 2010

B.Sc (Hons), Social Science

Forman Christian Collage (F.C), Lahore

Aug 2004 – Jun 2006

F.A, Arts

St. Peters High School, Lahore

Feb 2002 – Mar 2004

Matric, General Science

Syed Ahsan

Customer Support Executive

Skills

Languages