Empathetic and tech-savvy professional with 3+ years of experience in operations and client-facing roles, now transitioning into remote customer support.
Proven ability to manage customer relationships, resolve issues efficiently, and communicate clearly across channels. Skilled in tools like Slack, Zendesk, and Canva. Holds a Master’s degree in Economics and certifications in Prompt Engineering and Accounting. Seeking to bring exceptional communication, service, and problem-solving skills to a globally remote support team
Experience
Lite Solutions
Mar 2020 – Aug 2024
Karachi
Operations Manager
Managed day-to-day operations and resolved client queries with a 95%
satisfaction rate
Trained and led a team of 10+ staff in handling client communications and
service processes
Optimized customer onboarding workflows, reducing response time by 30%
Collaborated remotely with clients and, ensuring smooth delivery of services
IGI General Insurance
Jan 2018 – Feb 2020
Karachi
Business Development Associate
Assisted clients with insurance queries and product understanding
Built and maintained strong client relationships, contributing to increased
retention
Supported the sales team by identifying customer needs and recommending
suitable solutions
Gained hands-on experience in handling customer concerns and follow-up
Education
University of Karachi
Oct 2022 – Mar 2024
Master of Arts in Economics
Karachi university
Feb 2018 – Feb 2022
Bachelor of Arts in Economics, Minor in Psychology