Syed Arqam

Customer Service Representative

Message

Intro

Karachi, Pakistan

Studied at University of Karachi

Studied Minor in Psychology at Karachi university

Joined July 17, 2025

Skills

Languages

English

Fluent

Hindi

Native or Bilingual

Urdu

Native or Bilingual

About

Empathetic and tech-savvy professional with 3+ years of experience in operations and client-facing roles, now transitioning into remote customer support. Proven ability to manage customer relationships, resolve issues efficiently, and communicate clearly across channels. Skilled in tools like Slack, Zendesk, and Canva. Holds a Master’s degree in Economics and certifications in Prompt Engineering and Accounting. Seeking to bring exceptional communication, service, and problem-solving skills to a globally remote support team

Experience

Lite Solutions

Mar 2020 – Aug 2024

Karachi

Operations Manager

Managed day-to-day operations and resolved client queries with a 95% satisfaction rate Trained and led a team of 10+ staff in handling client communications and service processes Optimized customer onboarding workflows, reducing response time by 30% Collaborated remotely with clients and, ensuring smooth delivery of services

IGI General Insurance

Jan 2018 – Feb 2020

Karachi

Business Development Associate

Assisted clients with insurance queries and product understanding Built and maintained strong client relationships, contributing to increased retention Supported the sales team by identifying customer needs and recommending suitable solutions Gained hands-on experience in handling customer concerns and follow-up

Education

University of Karachi

Oct 2022 – Mar 2024

Master of Arts in Economics

Karachi university

Feb 2018 – Feb 2022

Bachelor of Arts in Economics, Minor in Psychology