Syed Shahsawar Qamar

BoradPeak Technologies (Edible Arrangements LLC)

Dec 2022 – Jun 2024

Islamabad, Pakistan

Franchise Support Specialist

Delivering outstanding support to our franchise partners is the primary objective of the role. This involves promptly addressing their concerns and resolving any issues they may encounter. • Effectively prioritize and manage tickets and inquiries from franchisees, ensuring that their needs are promptly addressed and resolved. • Serve as a vital link between franchisees and the appropriate teams within the organization. Proactively escalate complex issues to the relevant individuals, ensuring swift resolution. • Actively seek opportunities to enhance the support provided to franchisees by identifying trends or recurring issues. Collaborate with relevant teams to implement solutions that streamline processes and improve overall franchisee satisfaction. • Build trust and rapport with franchise partners by establishing open lines of communication and ensuring ongoing support throughout their journey with the organization. • Maintain a comprehensive understanding of franchise policies, procedures, and best practices. Provide accurate and up-to-date information to franchisees and guide them through challenges they may face. • Committed to continuously improving support processes by analyzing franchisee feedback and collaborating with internal teams. Identify opportunities to streamline support systems, enhancing efficiency and effectiveness.

Syed Shahsawar Qamar

Skills

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