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Sylvana Kelley

Quality Care Coordinator - Intermountain Health

North Salt lake, United States
Quality Care Coordinator at Intermountain Healthcare / Castell
Studied Interpersonal Communications at Weber State University
Hospital & Health Care
Joined June 12, 2024



Hello! My name is Sylvana Kelley, I am currently working for Castell / Intermountain Health as a Quality Care Coordinator, recently I have completed my Google data analytics at certification. I am an interpersonal communications major and looking to grow within the industry. I have extensive experience within the communication field. I have done work for multiple non-profit organizations and universities, from published photography to InDesign projects, my work has made a difference at each and every organization. My strengths lie in my ability to manage computers, building them and or managing my time wisely , my attention to detail and the passion I have for projects that come my way. I have had the privilege to take courses at the university I am obtaining my degree from, to better my skills as an employee and as a person. Although I enjoy what I do currently, I am seeking to use my professional skills in a career where I can grow and open to any job offers presented. I believe my skills, experience and passion, would be great addition to any company. Thank you for taking a few minutes of your time, as my experiences with my digital/organizational communication, strategies, and my creative ideas can help your company grow. Thank You!
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Intermountain Healthcare / Castell
Aug 2021 – Present
Salt Lake City
Quality Care Coordinator
Demonstrated customer service and problem-solving skills. Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills. Worked closely with embedded care teams to manage information and processes, ensuring seamless coordination of care for patients Responded to Care Coordination inquiries from clinics and patients across the Intermountain Health systems, providing exceptional customer service and support Conducted proactive outreach to patients, ensuring they received the care and resources they needed to achieve optimal health outcomes Provided administrative support for clinical teams in a centralized location, including data entry, analytics, reporting, and tracking of patient information. Working knowledge of the healthcare industry, roles, and terminology. Experienced in a role that includes coaching and training others to use enterprise software or case management systems.
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Weber State University
May 2016 – Present
Bachelor’s of Arts , Interpersonal Communications