I am a Customer Service Representative with over three years of experience in e‑commerce and sales. In this role, I have developed strong skills in handling customer inquiries, managing orders, and maintaining accurate records. My background has taught me how to work efficiently with digital systems, stay organized under pressure, and deliver excellent service.I am interested in remote administrative and data entry positions where I can apply my attention to detail and organizational abilities. I enjoy roles that require accuracy, reliability, and clear communication, and I am motivated to continue building valuable skills in a supportive team environment.
Strengths
Accuracy & Detail Orientation: Experienced in processing customer data and ensuring records are correct.
Communication Skills: Skilled at resolving issues and collaborating effectively with colleagues.
Digital Proficiency: Comfortable using CRM systems, spreadsheets, and online platforms.
Reliability & Discipline: Proven ability to meet deadlines and maintain high standards.
Positive Attitude & Adaptability: Quick to learn new systems and processes, with a motivated mindset.
Experience
TELEPERFOMANCE
Aug 2022 – Aug 2024
Paramaribo
Costumer Service Reprensentative
Communication Skills – Ability to interact clearly and professionally with customers.
Problem-Solving – Skilled at identifying issues and providing effective solutions.
Active Listening – Understanding customer needs and responding appropriately.
Patience & Empathy – Remaining calm and supportive, even in challenging situations.
Multitasking – Managing multiple inquiries or tasks at the same time.
Technical Proficiency – Comfortable using CRM systems, spreadsheets, and online platforms.
Attention to Detail – Ensuring accuracy in data entry and customer records.
Time Management – Meeting deadlines and handling tasks efficiently.
Yource
Oct 2021 – May 2022
Paramaribo
Costumer Service Reprensentative
Email & Support – Handling written communication professionally and efficiently.
Phone Etiquette – Managing calls with courtesy and professionalism.
Documentation Skills – Recording customer interactions and maintaining organized files.
Process Improvement – Identifying ways to streamline workflows and enhance customer satisfaction.
Stress Management – Staying composed and productive under pressure.
Reliability & Discipline – Consistently delivering high‑quality work and meeting expectations.
