Syuzanna Mkrtichyan, B2B Sales Manager ‖ IT Sales Manager ‖ Marketing Strategies ‖ Email Marketing ‖ CRM Automation & Integration ‖ Lead Generation ‖ Customer S

About

IT Sales and Marketing Integration: I specialize in creating and executing integrated sales and marketing strategies that deliver impressive results. Client Relationship Management: Building trust and strong client relationships is at the core of my approach, resulting in long-term partnerships.

Experience

MachTech

Aug 2023 – Present

Yerevan

IT Sales and Marketing Manager

. Monitor market trends and perform data collection from potential customers. • Create and execute a comprehensive sales strategy. • Create and manage sales collateral, such as presentations, proposals and sales materials, to support the sales team. • Build and maintain strong relationships with key clients, address their needs and ensure high levels of customer satisfaction. • Develop and implement strategies for lead generation, which may include identifying potential clients, attend trade shows and leverage digital marketing. • Lead negotiations with clients and close sales deals to meet revenue targets.

Ucom LLC

Sep 2020 – Aug 2023

Yerevan

Digital Platforms and Corporate Clients Support

• Offer customer support through the company's social media platforms: Email, Facebook, Instagram, Linkedin, Live Chat. • Answer messages and comments on Facebook and Instagram via handling inquiries and issues from customers. • Respond to inquiries, questions, and issues raised by B2B clients via calls. • Provide technical support for B2B clients, help them troubleshoot and resolve issues related services.

Armenia Holidays

Sep 2019 – Mar 2020

Yerevan

Incoming Tour Manager

• Implement tour packages and communicate with foreign travel tour partners • Coordinate with various travel groups and handle tour related arrangements • Coordinate purchases from local supply vendors

Yerani Travel

Oct 2018 – Aug 2019

Yerevan

Implementation Department Manager

• Handle the recruitment process for tour guide candidates • Coordinate with travel groups regarding tour package choices and work with local partners (restaurants, hotels and suppliers) • Preparing weekly and monthly reports for the top management • Act as a resource to solve problems amongst co-workers and customers

Education

Yerevan State University

Sep 2012 – May 2018

Master, Public Policy

Syuzanna Mkrtichyan

B2B Sales Manager ‖ IT Sales Manager ‖ Marketing Strategies ‖ Email Marketing ‖ CRM Automation & Integration ‖ Lead Generation ‖ Customer S

Skills

Languages