Taher Sherif

Senior Sales and Customer Service Specialist

Message

Intro

Rabat, Morocco

Business Development Manager at Luxera Management

Studied English Studies at Mohammed V University

Consumer Services

Joined January 25, 2023

Skills

Languages

English

Native or Bilingual

Arabic

Native or Bilingual

French

Basic

German

Intermediate

About

Experienced Manager with a demonstrated history of working in the computer software industry, and customer service. Skilled in Coaching, Customer Satisfaction, Team Building, Public Speaking, and Management. Strong consulting professional with a Bachelor of Arts - BA focused on Cultural Studies/Critical Theory and Analysis from Mohammed V University in Rabat.

Experience

Luxera Management

Feb 2021 – Present

Morocco

Business Development Manager

Microsoft

Sep 2019 – Jan 2021

Canada

Partner Connection Manager

Responsible for identifying, developing, and expanding relationships with distributors, resellers, and retailers. Coordinate with partners to develop a joint business plan to mutually agree with business objectives, Perform business reviews and recommend improvements.

Microsoft

Apr 2019 – Aug 2019

Canada

SAM&C Consultant

The Software Asset Management and Compliance are committed to providing deep insights into companies current IT infrastructure, working with your business to understand how your current technology maps to your future business strategy and which solutions are available to enable competitive advantage and business growth. Ultimately, supporting your journey of digital transformation.

Sitel Group

Oct 2018 – Mar 2019

Morocco

Learning Specialist

Main Responsibilities revolve around training sessions and preparing a training environment for the agents to receive updates and practices to improve Customer Satisfaction and Quality Standards, with Comprehensive Products knowledge.

Sitel Group

Aug 2017 – Oct 2018

Morocco

Bilingual Customer Service Representative

Main Responsibilities and Key Competencies Responsible for keeping high Customer Satisfaction and Quality Standards. Comprehensive Products knowledge.

Education

Mohammed V University

Jul 2014 – Jul 2017

Bachelor's of Arts, English Studies