Taimur Babar

Message

Intro

Karachi, Pakistan

Assistant Manager Quality Assurance and Quality Control at REX-D, SBT Japan

Joined June 18, 2023

Skills

About

As an Assistant Manager Quality Assurance, I ensure to make a positive impact towards the customers by maintaining a strong follow-up with the customers. Assure that the customer support as well as the sales professionals should cater the customer is a timely and appropriate manner. Automatically, customer should give them a positive feedback if required.Conduct in house training sessions with the Sales as well as the Customer Support teams.

Experience

REX-D, SBT Japan

Sep 2022 – Present

Karachi, Pakistan

Assistant Manager Quality Assurance and Quality Control

After getting an another promotion within an year, I ensure to develop new Quality Control and Quality Assurance Procedures such as calibration, CRM testing, inquiry handling, live monitoring, training sessions and Misty Shopping on chats and call ethics and more.

REX-D, SBT Japan

Oct 2021 – Sep 2022

Karachi, Pakistan

Senior Quality Assurance Executive

After Promoting to Senior Quality Assurance Executive in their Quality Assurance department, additional tasks which were assigned to me was to analyze customer data, collaborating with the other departments such as product development and marketing, to ensure that the company is meeting customer needs and expectations.

Rex-D, SBT Japan

Feb 2021 – Sep 2021

Karachi, Pakistan

Quality Assurance Executive

Employing over 1M people, SBT Japan is one of the largest automobile exporter in the world. At their Karachi, Pakistan office, as a Quality Assurance Executive in their Quality Assurance department, I ensure to Develop and implement quality assurance policies and procedures, Monitor Customer Interactions with the Sale agents, Provide relevant feedback and coaching to the Sale agents.

Breakthru

Dec 2020 – Jan 2021

Karachi, Pakistan

Quality Assurance Executive

As Quality Assurance Executive, I ensure to maintain a good quality in the live chats by conducting in-person sessions on any new innovations the client wants.

Breakthru

Nov 2017 – Dec 2020

Karachi, Pakistan

Live Chat Support

BreakThru is a fast growing, emerging new age technology and services company that is committed to providing you with the best industry experiences. I worked there are a live chat representative. Handle the clients from all over the world.