As a highly experienced Customer Support Representative with a proven track record of handling 1200+ staff queries, managing 5 email accounts with 60-80 daily emails, and addressing 250+ travelers' requests and issues during their travels, I am confident in my ability to provide exceptional customer service. With excellent communication skills, attention to detail, and a solution-oriented approach, I am committed to surpassing customer satisfaction goals and contributing to the success of a dynamic team. As a proactive and collaborative team player, I am dedicated to continuous learning and improvement.
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Experience
Verge Mobile
Aug 2021 – Apr 2023
Karachi
Technical Support Cordinator
- Responding to IT and operational queries from staff members via phone, email, and in person.
- Providing technical support for hardware, software, and network-related issues.
- Maintaining accurate and detailed records of all IT and operational queries
- Collaborating with vendors to resolve issues and implement solutions
- Managing and maintaining inventory of IT equipment and supplies
- Coordinating travel arrangements for staff members
- Coordinating uniform requirements for staff members
- Participating in meetings and training to ensure that IT and operational procedures are up-to-date and effective
- Identifying opportunities for process improvement and sharing feedback with relevant teams.
- Proven track record for handling 1200+ staff queries, 5 email accounts (60-80 emails/day), and 250+ travelers.
Qatar Airways
Jan 2019 – Jul 2021
Doha
Customer Support Representative
- Responding to customer inquiries and complaints via phone, email, and chat in a timely and professional manner.
- Resolving customer issues effectively and efficiently.
- Providing technical support for company products and services.
- Maintaining accurate and detailed customer records.
- Collaborating with other departments to ensure customer satisfaction.
- Maintaining up-to-date knowledge of products, services, and policies to provide accurate information to customers.
- Meeting or exceeding individual and team targets for customer satisfaction and resolution time.
- Interacting with customers from different cultures with sensitivity and respect.