Tameka Graham-Robinson

Customer Support/Virtual Assistant

Message

Intro

Montego Bay, Jamaica

Customer support Specialist at Modsquad

Studied Guidance and Counselling at Mico University College

Consumer Services

linkedin.com/in/tameka-graham-robinson-94724316a

Joined February 14, 2023

Skills

Languages

English

Fluent

About

I am a customer service specialist with over 5 years of experience. I am also a trained Guidance counsellor that understand the role of cognitive and behavioral function which drives various outcomes. I have an eye for details and I am passionate about my course of work. My objective is to add value and to gain knowledge in new areas. I am also a skill individual with experience in crafting such as basic graphic designs, custom prints and garment construction for bedding and other soft furnishing.

Experience

Modsquad

Sep 2020 – Present

Remote

Customer support Specialist

Assist customers by resolving their issue through email. Issue comprise of billing discrepancies, refunds, general information, technical issues.

Conduent inc

Jan 2018 – Jan 2022

Montego Bay, Jamaica

Team Analyst

*Audit Calls *Coach Agents to enhance performance *Train agents on new system procedures and programs *Provide floor support to a group of agents *Work special cases with clients to resolve customer issues * Collaborate with other team leads to coordinate performance programs to boost productivity

Education

Mico University College

Sep 2015 – Dec 2020

Bsc, Guidance and Counselling