I`m a bookkeeper with 3 years worth of experience, as well as customer support with an extensive work experience.
Experience
Esbern Properties
Jan 2023 – Present
Randburg, South Africa
Bookkeeper
Financial reporting: Prepared monthly and annual financial statements, including
balance sheets, income statements, and cash flow statements, ensuring accuracy and
compliance with accounting standards.
• Bank reconciliation: Conducted daily and monthly bank reconciliations, comparing
recorded transactions to bank statements to identify and resolve discrepancies,
resulting in accurate cash flow management.
• Payment Processing: Managed the capture of beneficiary information and processed
payments on the banking platform, adhering to the director's instructions and
maintaining accurate record
Snatcher Online
Oct 2022 – Dec 2023
Johannesburg, South Africa
Customer Support
Relationship Management: Fostering lasting connections with existing clients to
enhance satisfaction and loyalty.
• Data Management: Meticulously recording and maintaining customer data within
our CRM system.
• Customer Support: Resolved customer inquiries and concerns via live chat, phone
call, and email, achieving a 95% customer satisfaction rating
