Tanja Vidakovic

FuturaKid

Sep 2019 – Jan 2021

Belgrade

HR Specialist

✓ Development and execution of recruiting plans; ✓ Creating job offers and posting job openings to appropriate Internet sources; ✓ Building and providing support in defining and reviewing requirements for the vocational role prior to starting of selection; ✓ Conducting job interviews; ✓ Evaluating level of English language for candidates; ✓ Creating reports for management and providing related feedback; ✓ Assisting with designing, evaluating, and improving policies and procedures; ✓ Answering employee questions and resolving issues related to HR policies and procedures; ✓ Analyzing results received from employee satisfaction questioners and employee engagement surveys; ✓ Having an important role in the ongoing onboarding process.

Groundlink

Jan 2015 – Jan 2020

Belgrade

Financial Specialist

✓ Participating in the routine of daily, weekly, monthly and annual closing; ✓ Processing invoices and applying for incoming payments in compliance with financial policies and procedures; ✓ Sales order review, invoicing, collections, and customer inquiries; ✓ Maintaining records regarding payments and account statuses; ✓ Generating reports and statements for internal use; ✓ Obtaining information from other departments to ensure records are accurate and complete; ✓ Working with the collection department to review accounts and client payments and their credit history to develop new or better repayment terms; ✓ Responsible for assisting in the development and maintaining effective internal controls around financial reporting for the above areas; ✓ Assisting with an annual audit; ✓ Participating in creating constant process improvements; ✓ Data entry, preparing invoices, sending bill reminders, and contacting clients to discuss their accounts; ✓ Responsible for preparation of numerous analyses of financial results for management purposes; ✓ Cooperation with department managers providing support in analyzing management reports; ✓ Training new employees.

Groundlink

Oct 2010 – Jan 2015

Belgrade

QUALITY ASSURANCE/ CUSTOMER SUPPORT EXPERT/ LOGISTICS

✓ Working in a fast-growing, internationally oriented company; ✓ Customer - and results-oriented attitude; ✓ Working under pressure, multitasking; ✓ Assisting customers with their current arrangements; ✓ Resolving customer complaints; ✓ Excellent navigational skills; ✓ Monitoring dispatching processes; ✓ Decision making; ✓ Global market research and sales; ✓ Organizing, coordinating, and supporting training programs; ✓ Delivering training and managing all phases of training sessions.

Raiffeisen bank

Mar 2007 – Jun 2009

Belgrade

Senior Phone Banking Specialist

✓ Assisting customers with specific inquiries related to their personal or corporate accounts; ✓ Support to cardholders; ✓ Tactfully dealing with complaints; ✓ Phone/online banking assistance; ✓ Executing financial transactions for Raiffeisen bank users (internal and external payment orders, funds transfers, currency exchange operations).

Skills

Languages