I have two years of experience as a Salesforce Administrator and with a newly earned Google IT Support Professional Certificate, I am eager to bring my strong technical problem-solving skills, user support expertise, and passion for technology to your dynamic team.
During my previous role, I provided technical support and issue resolution for over 50+ users across sales, support, and marketing teams. I managed user accounts, streamlined workflows to reduce manual efforts by 25%, and implemented real-time dashboards for SLA and incident tracking. These experiences strengthened my troubleshooting abilities and taught me the importance of delivering responsive, user oriented support skills that align closely with service desk responsibilities.
Although this would be my first formal service desk role, my background has prepared me well. I have hands-on experience with system troubleshooting, incident management, and automation of support tasks. My recent IT Support certification further developed my technical fundamentals, including networking, system administration (Linux and Windows), and customer service best practices.
