Tanya Heyns , Customer Service Representative

About

As an experienced individual having worked in many different industries, I see myself as a dedicated and self-motivated individual, I am eager to build a career within a new industry or perhaps an industry I have previously worked in whilst still being able to learn new skills in a dynamic working environment. I am someone who strives to do my best, whether working alone or in a team. I am a quick and efficient learner, a fast thinker and always up for a new challenge. I am well versed in any industry standards and have worked in various positions. I am adept to the pressures that come with working in all roles. I have had the opportunity of working with different companies learning different products, brands and building relationships with people from different industries. This has given me the skills to be able to communicate on all levels aiding me to handle relationship building with clients on a professional level. I would thrive in any position if given the opportunity to prove myself as I would love to find a position whereby there is possibility of long-term commitment.

Experience

Love and Learn Playgroup

May 2021 – Present

Cape Town

Principal

• Planning and carrying out curriculum. • Helping toddlers develop positive self-images and experience success through learning through play. • Encouraging exploration of interests and developmental social skills. • Developing schedules and routines ensuring physical activities, messy play, rest, and playtime. Overseeing day-to-day operations, managing logistics and budgets, monitoring each child and staff members performance. • Maintained a safe loving environment for each toddler in our care as well as building relationships with parents for each child to reach their full potential through learning to play. • Handling monthly accounts and invoicing. Enrollments and interviews with new prospective parents.

RO Cleaning Solutions

Aug 2018 – Mar 2021

Cape Town

Director

• Sourcing and managing new and existing business. • Representing the first point of contact for clients needing assistant with service requirements. Managing all client inquiries by phone, email, online, or in person. • Maintain client record cards and managing monthly diarized client services. • Addressed all client complaints. • Quotations and invoicing. • Managing and training of existing and new staff members. • Creating and implementing business strategies and delegating tasks to team members.

TH Resourcing

Apr 2013 – Mar 2018

Cape Town

Procurement Manager

• Negotiating with international vendors by sourcing necessary goods and services required, finalizing all purchase details of orders and deliveries. • Identifying all client’s requirements, submitting purchase requests. • Sourcing profitable suppliers and initiating business and organization partnerships. • Negotiating with external vendors and suppliers to secure product discounts.

Twincare International

Jun 2010 – Mar 2013

Cape Town

Sales Representative

• Maintained and grew existing client base, cold calling to acquire new accounts. • Building relationships with customers to create product awareness, interacting with clients on a weekly basis to listen to their feedback to develop new ways to market products. • Creating Brand Awareness • Promoting and selling hair care range to hair and beauty salons. • Reaching monthly sales targets, attended trade shows and all training events. • Monthly reports and ad hoc administrative tasks. • Training clients to gain product awareness.

GPG Engineering

Sep 2007 – May 2010

Cape Town

Technical Sales Representative

• Managing existing customer base to analyze their needs to recommend products. • Liaisons between company sales team and clients, providing information, service, maintenance, and repairs related to purchased tools and equipment. • Sourcing of equipment from different suppliers in order offer client more affordable options. • Quotations and manually invoicing, collection and delivering products to clients.

Appointmate

Apr 2002 – Jul 2007

Cape Town

Key Account Manager

• Developing, defining, negotiating, and closing business relationships. • Cold calling using strategic prospecting calls. • Software installations and training, customer support. • Generating new leads, meeting monthly sales targets. • Preparing weekly and monthly reports. • Sales presentations to prospective clients, handling all clients trouble shooting and assisting in training new and existing staff.

Rig-A-Line Heavy Duty Truck Wheel Alignment Centre

Jan 1996 – Dec 2002

Gauteng

Key Account Manager

• Responsible for product knowledge to assist with client queries. • Building rapport with clients to develop leads and referrals. • Processing quotations and invoices. • Customer monthly follow-ups creating customer relationship. • Creating personal marketing plans. • Achieving monthly sales quotas. Analyze wheels, axles front and rear and tires to suggest necessary wheel alignment services to clients.

Education

Glenvista High School

Jan 1991 – Dec 1995

Matric , Highschool

Tanya Heyns

Customer Service Representative

Skills