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Tanya Wong

Detail-Oriented Customer Service Representative | Proficient in Data Entry and Client Support

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Intro
Honolulu, United States
Studied Veterinary Technology at University of Hawaii Manoa
Studied Veterinary Assisting at University of Hawaii Manoa
Studied at Punahou School
Consumer Services
linkedin.com/in/tanya-wong-510757163
Joined October 4, 2024

Skills

About
I am a dedicated and detail-oriented professional with extensive experience in customer service and data entry. With a strong background in providing exceptional support and assistance to clients, I thrive in fast-paced environments where I can leverage my communication skills and problem-solving abilities to deliver outstanding service. Throughout my career, I have honed my ability to respond promptly to inquiries, troubleshoot issues efficiently, and maintain high levels of customer satisfaction. My experience as a Veterinary Technician has equipped me with the skills to handle sensitive information with care and professionalism, ensuring confidentiality and accuracy in every interaction. I am proficient in various software applications and possess strong typing skills, allowing me to manage data entry tasks quickly and accurately. I have a keen eye for detail, ensuring that all information is entered correctly and efficiently while adhering to established processes and quality standards. As a remote worker, I am highly self-motivated and organized, capable of managing my time effectively to meet productivity goals. I am always eager to learn new skills and adapt to new technologies, making me a valuable asset to any team. I am excited about the opportunity to contribute my customer service expertise and data entry skills to help organizations achieve their goals while providing exceptional support to their clients.
Experience
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Kama'aina Pet Hospital
Jan 2020 – May 2020
Honolulu, HI
Externship Veterinary Technician
Conducted patient intake, physical exams, and sample collection, documenting all interactions and ensuring accuracy in patient records. Assisted veterinarians with surgeries and procedures, maintaining detailed and precise medical notes. Managed patient data and assisted in scheduling, demonstrating organizational skills and attention to detail.
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Sweet Home Cafe
Apr 2018 – Mar 2020
Honolulu, HI
Hostess/Server
Delivered exceptional customer service, accurately documenting orders and ensuring timely delivery. Managed cash register and POS system, ensuring financial accuracy.
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Animal Clinic of Honolulu
Aug 2019 – Dec 2019
Honolulu, HI
Externship Veterinary Technician
Prepared patients for procedures, maintained accurate medical records, and handled X-rays, honing detail-oriented skills. Assisted in surgery and dental procedures, maintaining thorough documentation and adhering to strict medical guidelines. Managed post-operative care and documented all patient interactions, ensuring accuracy in reporting and communication with supervisors. Conducted intake and adoption services, providing clear and concise information to prospective adopters.
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Tapestries by Hauoli
Jun 2005 – Feb 2018
Honolulu, HI
Nighttime Supervisor
Managed staff and store operations, ensuring accurate tracking of inventory and sales. Oversaw customer interactions, documenting complaints, and handling returns with professionalism and attention to detail.
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Xryderz
May 2013 – Jan 2015
Honolulu, HI
Assistant Manager
Managed day-to-day operations, sales, and POS system with precision, ensuring all customer data and transactions were accurately recorded. Trained new employees on proper inventory documentation and POS use, fostering an environment of accuracy and efficiency.
Education
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University of Hawaii Manoa
Aug 2017 – May 2020
Associates of Science , Veterinary Technology
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University of Hawaii Manoa
Aug 2017 – May 2018
Certificate of Achievement, Veterinary Assisting
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Punahou School
Aug 1995 – May 2008
Highschool Diploma