Tanya Wong, Detail-Oriented Customer Service Representative | Proficient in Data Entry and Client Support

About

I am a dedicated and detail-oriented professional with extensive experience in customer service and data entry. With a strong background in providing exceptional support and assistance to clients, I thrive in fast-paced environments where I can leverage my communication skills and problem-solving abilities to deliver outstanding service. Throughout my career, I have honed my ability to respond promptly to inquiries, troubleshoot issues efficiently, and maintain high levels of customer satisfaction. My experience as a Veterinary Technician has equipped me with the skills to handle sensitive information with care and professionalism, ensuring confidentiality and accuracy in every interaction. I am proficient in various software applications and possess strong typing skills, allowing me to manage data entry tasks quickly and accurately. I have a keen eye for detail, ensuring that all information is entered correctly and efficiently while adhering to established processes and quality standards. As a remote worker, I am highly self-motivated and organized, capable of managing my time effectively to meet productivity goals. I am always eager to learn new skills and adapt to new technologies, making me a valuable asset to any team. I am excited about the opportunity to contribute my customer service expertise and data entry skills to help organizations achieve their goals while providing exceptional support to their clients.

Experience

Kama'aina Pet Hospital

Jan 2020 – May 2020

Honolulu, HI

Externship Veterinary Technician

Conducted patient intake, physical exams, and sample collection, documenting all interactions and ensuring accuracy in patient records. Assisted veterinarians with surgeries and procedures, maintaining detailed and precise medical notes. Managed patient data and assisted in scheduling, demonstrating organizational skills and attention to detail.

Sweet Home Cafe

Apr 2018 – Mar 2020

Honolulu, HI

Hostess/Server

Delivered exceptional customer service, accurately documenting orders and ensuring timely delivery. Managed cash register and POS system, ensuring financial accuracy.

Animal Clinic of Honolulu

Aug 2019 – Dec 2019

Honolulu, HI

Externship Veterinary Technician

Prepared patients for procedures, maintained accurate medical records, and handled X-rays, honing detail-oriented skills. Assisted in surgery and dental procedures, maintaining thorough documentation and adhering to strict medical guidelines. Managed post-operative care and documented all patient interactions, ensuring accuracy in reporting and communication with supervisors. Conducted intake and adoption services, providing clear and concise information to prospective adopters.

Tapestries by Hauoli

Jun 2005 – Feb 2018

Honolulu, HI

Nighttime Supervisor

Managed staff and store operations, ensuring accurate tracking of inventory and sales. Oversaw customer interactions, documenting complaints, and handling returns with professionalism and attention to detail.

Xryderz

May 2013 – Jan 2015

Honolulu, HI

Assistant Manager

Managed day-to-day operations, sales, and POS system with precision, ensuring all customer data and transactions were accurately recorded. Trained new employees on proper inventory documentation and POS use, fostering an environment of accuracy and efficiency.

Education

University of Hawaii Manoa

Aug 2017 – May 2020

Associates of Science , Veterinary Technology

University of Hawaii Manoa

Aug 2017 – May 2018

Certificate of Achievement, Veterinary Assisting

Punahou School

Aug 1995 – May 2008

Highschool Diploma

Tanya Wong

Detail-Oriented Customer Service Representative | Proficient in Data Entry and Client Support

Skills