Tarek Abdo, Senior Presales Engineer

About

With 8+ years of extensive international experience in the EMEA region, now I communicate best practices to drive better user and software adoption of ProjectWise at a global scale (SaaS), based on international standards like ISO19650 and ISO27001. A positive attitude in a continuous self-improvement journey, with the focus on maintaining partnerships and active collaborations with cross-functional teams like Marketing, Business Development, User Success, and Product Managers to contribute to product advancement, workshops, and webinars for the construction industry on digital project delivery. Known for my confident, high-energy style and my hungry mind.. an endless appetite for knowledge or what you call intellectual curiosity. Peak life experiences range from Sky diving to Scuba diving and managing an Arts & Music center in between. Specialties: Common Data Environments, SME in Project Information Management, BS1192 - ISO19650, ISO7200, ProjectWise, Product Success, Customer Success, Product Adoption, Technology Acceptance. Academic Background: MBA, Masters in Computer Systems Engineering.

Experience

Bentley Systems

Jul 2018 – Present

Dubai

Senior Application Engineer

• Managed a global team of 2 senior application engineers in 2 locations (United States, India), and collaborated with sales, business development, user success, marketing, and product managers. • Launched the adoption team including goals set, with KPIs to improve technology acceptance by 40% in the first nine months for SMB with a target revenue of 7.2 million dollars. • Designed global training and peer-mentoring programs for the sales force; improved the pre-sales process efficiency with automation, and reduced customers' onboarding time by 75%. • Overhauled the reporting process and introduced new solutions, resulting in increased platform usage insights, and improved targeted customer engagement by 100%. • Led high-level presentations and demos for C-level and D-level management in 20 countries in person, and 52 countries remotely, in addition to deep technical POC (proof of concept). • I am responsible for analyzing prospect’s business and technical requirements and developing solutions that meet those needs; in addition, I have: • Delivered on-stage product and industry-specific seminars, tech talks, and up to 8 live webinars each year. • Influenced the design and development of services and products by capturing and conveying continual customer feedback. • Planned and delivered global live training for Channel partners on a SaaS solution (ProjectWise 365) to accelerate its revenue in SMB by 2 million dollars. • Set competitive benchmarks to demonstrate a good fit and improved time/performance with ProjectWise. • Assisted Business Development and Sales colleagues in technical proposals’ (RFP) development for prospects and existing customers. • Top clients globally: AECOM, PARSONS, JACOBS, WSP, STANTEC, ARCADIS, MOTT MACDONALD, T.Y. LIN, BECHTEL, SHELL, SWECO, PINI SWISS Eng., RTA Dubai, ARCADIS.

Consolidated Contractors Company

Aug 2014 – Jun 2018

Dubai

Software Automation Engineer

Business Process Consultant based in Dubai and supporting EPC projects globally, in addition, I have: • Deployed Project Management applications for Mega EPC (Engineering, Procurement, Construction) projects in the MENA region; and provided the first line of support to operations teams. • Conducted Service Validation and Testing for new software releases. • Developed & implemented full-cycle BPM (Business Process Management) Solutions with a special focus on the optimization phase. • Prepared Business Analysis plans to cover business and functional requirements. • Automated the link between different disciplines and divisions through custom integrations, BPM solutions, BIM workflows, commissioning, and handover procedures. • Conducted project visits, and training for Project Engineers through live demo simulations and workshops, pre-sales engagement in a client-facing framework.

Education

Antonine University

Oct 2020 – Dec 2021

Master of Business Administration, Business Administration

Antonine University

Oct 2012 – Dec 2014

Master’s Degree, Network and Systems Engineering

Antonine University

Oct 2008 – Sep 2012

Bachelor’s Degree, Information Technology and Communication Engineering

Tarek Abdo

Senior Presales Engineer

Skills

Languages