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Tash Mattson

Administrative and Technical Assistant

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About
Resourceful, detail-oriented, and adaptable professional offering virtual assistance. Adept at providing seamless and thorough administrative and technical support. Passionate about efficiency, prioritization, problem-solving, and delivering high-quality service. Effective and creative communicator and positivity advocate with a comprehensive perspective. Self-motivated and comfortable with all types of interpersonal interactions. Skilled at streamlining procedures into simple, time-saving shortcuts. • Administrative services — managing inbound requests and queries, composing professional and cordial correspondence, recordkeeping, filing systems, data entry, and expert proofreading skills • Project collaboration — creative, thorough, and detail-oriented • Bookkeeping assistance — financial recordkeeping support, cleanup, reporting, invoicing, receipts, and petty cash management; experienced with QuickBooks Desktop and Online • Onboarding — implementation, training, and authoring relevant aids and manuals • Liaising effectively with internal and external stakeholders • Community event planning and logistics • PowerPoint creation and presentation; Excel spreadsheet proficiency • Zoom meeting moderation and delivery • Website management: HTML, CSS, Squarespace, WordPress, WildApricot (membership), Mailchimp • Investigative research and summarization, including AI model prompting for efficiency • Professional voiceover experience in studio settings • Microsoft Office Suite, Salesforce, Slack, SharePoint, ServiceNow, Google Docs, and CRMs
Experience
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Mindbody
Aug 2018 – Apr 2025
remote
Senior Onboarding Specialist | Technical Account Manager
+ Managed portfolio of up to 20 customers with periodic Zoom meetings and ongoing communications + Served as liaison representing customers' requirements and challenges to other Mindbody teams for advanced technical support and escalations up to executive leadership + Assessed site setups, identifying gaps and offering best practices and upsells + Designed and implemented customized projects on account sites + Advocated software development opportunities to management for customer experience solutions and improved workflow + Onboarded over 350 Mindbody and Booker customers to point of account implementation and optimization + Trained in software proficiency for Booker, Mindbody, Marketing Suite (formerly Frederick), and Messenger[ai] (formerly Bowtie) platforms + Participated in Implementation Training Council, Team Member Advisory Council, and Pride and Sustain ERGs + Guided team members to answers, best practices, workarounds, and company resources
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Data Recognition Corporation
Feb 2016 – Jan 2018
Brooklyn Park, MN
Technical Support Agent
+ Adeptly guided culturally diverse school, district, and state educators with training, information, deployment, Google Admin Console, online resources, and troubleshooting software and hardware through to resolution + Assisted inbound callers with installation and configuration of secure testing device browser and content / response caching servers and their corresponding web-based interface + Retained yearlong; achieved high test and quality assurance scores + Advanced to personal support responsibilities for state-level officials + Utilized MS Office, ServiceNow, SharePoint, ShoreTel, HipChat, and customized DRC softwares
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SolVibe (sole proprietor)
Feb 2001 – Jan 2017
remote
Web Designer | Online Presence Associate
+ Oversaw web design, development, and management for over 50 clients + Created boutique web designs ~ with a bit of panache ~ creating a signature look + Rendered web development process easy and fun for the client + Developed three Wild Apricot membership web presences + Implementation, training, and support of email clients and campaigns, CMS, graphics programs, payment and shopping platforms, blogging and social media presences, online calendaring software, and database management
Education
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George Washington University
Bachelor of Arts, Speech Communication