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Tasneem Solomons

Customer Relationship Manager & Property Practitioner

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Intro
Cape Town, South Africa
Real Estate Sales & Rentals at PropertyCoZa
Joined April 23, 2023

Skills

Languages

English
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Native or Bilingual
Afrikaans
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Native or Bilingual
Arabic
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Basic
About
Having started in sales, I’m knowledgeable in customer-relationship management, meeting quotas, identifying consumer needs, handling customer queries orders, onboarding delivery, and contract negotiations. I excel at business retention, negotiating agreements, and giving presentations to prospective customers and have been in the field for a number of years on an international scale. As a consultant and account manager, I gained experience working with multiple clients and projects at once, developing strong relationships with my clients, and implementing the necessary to always meet KPIs with this, I’ve become self-reliant with exceptional time management skills.  I recently manage accounts worth $10.7 million in annual sales. Some of my career highlights have been: • Spearheading new customer service initiatives to increase business volume • Retaining existing accounts worth $500,000-$ 3million per month • Consistently achieving KPIs by an average of 90% per month • Local & International Client Management dealing with more than 50 clients on a monthly basis In all the roles I’ve held, I’ve fostered communicative and trust-based relationships with clients and exceeded their expectations. With my outstanding interpersonal skills and client experience, I believe that I’ll be an asset to your team.
Experience
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PropertyCoZa
Mar 2022 – Present
Cape Town, South Africa
Real Estate Sales & Rentals
Creating and implementing sales strategies and identifying new targeted markets to enter Conducting market research to identify new business development opportunities Establishing and maintaining effective relationships with property owners with effective and consistent contact via all communicative avenues Coordinating and arranging client meetings, appointments, and conferences Assisting with the preparation of presentations and pitches for showrooms Assisting in general marketing activities of the office Creating and maintaining client databases and mail lists Responsible for the advertising in newspapers, property portals & national magazines Rental property management (Maintenance, Levy Payments, Municipal Payments & Landlord Payments) Sourcing of new properties in the rental market and sourcing of potential tenants Rental property management (Maintenance, Levy Payments, Municipal Payments & Landlord Payments) Meeting Landlords or Landlord POC to do property rental valuations prior to listing or leasing properties on the market
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Pacific Prime
Jul 2020 – Apr 2022
Dubai, UAE
Account Manager/Customer Relationship Manager
Managing and monitoring client individual accounts Managing small to large SME’s Identifying, qualifying, and securing business opportunities Coordinate business generation activities & Developing customised targeted sales strategies and fulfilling them Building business relationships by establishing rapport with existing and potential clients Understanding client needs and offering solutions and support Spearheading new customer service initiatives to increase business volume Retaining existing accounts worth $500,000 per month Consistently achieving KPIs by an average of 90% per month Local & International Client Management dealing with more than 50 clients on a monthly basis Answering potential client questions and follow-up call questions and responding to client requests for current & new requirements.
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Pacific Prime
Apr 2019 – Jul 2020
Dubai, UAE
Sales Executive
Creating informative presentations, presenting and delivering information to existing and potential clients at client meetings Maintaining the database of prospective and existing clients (Salesforce, CRM, Excel, etc.) Managing multiple inbound and outbound calls to existing and potential clients Closing sales and working with client through the entire process Main point of contact for the client accounts Collaborating with management on sales goals, planning, and forecasting, Maintaining short and long-term business development plans Provide recommendations, feedback, ideas, and quality check on how to improve the company’ s output/content and product for the clients
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BetterHomes
Aug 2018 – Mar 2019
Dubai, UAE
Property Area Specialist
Increasing sales volumes with persistent strategies and contact with potential clients Sourcing of new properties in the rental market and sourcing of potential tenants Showroom management and maintenance Learn and understand the company business model and implement it in everyday tasks Tenant applications from start to finish and overseeing maintenance Weekly and monthly review of targeted activation actionable points Guide new and existing clients through the rental process Providing excellent customer service and experience CRM System Management Meeting Landlords or Landlord POA’s to do property rental valuations prior to listing or leasing properties on the market Using all necessary marketing and valuation sites to achieve such results Rental property management (Maintenance, Levy Payments, Municipal Payments & Landlord Payments)
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PropertyFox
Mar 2017 – Jul 2018
Cape Town, South Africa
Senior Property Manager/Asset Manager
Source new properties and interested buyers Work closely with the executives of the company, management and market analysis team to formulate, integrate and execute strategic goals and objectives Learn and understand the Property Fox business model and implement it in everyday tasks Guide new and existing clients through processes Providing excellent customer service and experience Learning and understanding the systems, processes and tools Engage and interact with clients on a national and international level.
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Imagine Properties
Oct 2011 – Feb 2016
Cape Town, South Africa
Property Sales Manager
Property Management from start to finish (Sourcing Tenant, Handling Lease Agreements Managing the rental, seeing to maintenance, leasing with HOA if any issues in the building arises) Meeting Landlords or Landlord POA’s to do property rental valuations prior to listing or leasing properties on the market Rental property management (Maintenance, Levy Payments, Municipal Payments & Landlord Payments) Closely work with Marketing to ensure consistent lead generation Liaise with Directors to create and implement new business strategies Train all new sales staff on CRM systems and overall company processes Manage day-to-day performance of the sales team, conduct reviews and reporting to the directors on company performance Work with Directors to generate ideas for sales contests and motivational initiatives Embody company culture and maintain sales employee engagement Meet pre-determined revenue goals through the activities of direct reports Ensure correct usage of CRM system (Salesforce) and other sales applications Source Property Bonds for prospective and existing buyers Buyer Leads (Liaising with all new and existing buyers and Selling existing and new stock) Marketing (Property Upload Marketing (Aweber) Bookkeeping, invoicing and year -end audits (Quick Books) and petty cash management Directors property portfolio management (Rental collections and Levy payments) Liaising with Property Management Companies Overseeing the signing of an SPA and submitting deals through to attorneys