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Tatiana Cutler

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Intro
Atlanta, United States
Customer Service Representative at Microf
Banquet Operations Assistant at Ed Oliver Golf
Joined July 23, 2023

Skills

About
With over 13 years of experience in customer service, I have developed a diverse background working with people from all walks of life. Customer service has always captivated me, I find immense satisfaction in making people's day a little easier and brighter.During my college years, I majored in Health and Science. This educational background has instilled in me a solid foundation of knowledge and critical thinking skills, and a love for the medical field. I easily adapt to new technologies and programs, as demonstrated by my proficiency in various software applications such as Microsoft Office Suite, Salesforce, and Zendesk, to name a few. I am working in a remote position, which has required me to be self-motivated, disciplined, and an excellent communicator. Prior to this, I successfully ran a bakery on my own, which honed my skills as a self-starter and taught me the value of working independently to achieve both personal and professional goals. With a background in hospitality, I am a fluent and articulate speaker, making it easy for me to engage in conversations and establish rapport with individuals from all backgrounds. In my free time I love to baking, painting which allows me to channel my creativity. I also love gardening and dog walking which keeps me close to nature.
Experience
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Microf
Jun 2023 – Present
Atlanta, GA
Customer Service Representative
● Managing emails and assigning applications received from the Inbox and Fax Folder, showcasing strong multitasking abilities and the ability to prioritize tasks effectively in a fast-paced environment. ● Assisting with daily call volume to support the team and ensure smooth operations. ● Adapted quickly to a growing FinTech company, showcasing the ability to learn quickly and adapt. ● Utilizing strong computer skills to navigate and utilize various software systems and tools. ● Submitting applications received over the phone, utilizing excellent communication skills and customer service.
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Ed Oliver Golf
Jan 2019 – Present
Newark, DE
Banquet Operations Assistant
● Led coordination of event details, such as seating, guest lists, and venue setup that elevated the atmosphere of the event. ● Collaborated with the Director to execute a diverse array of events, ensuring that each event was tailored to the clients needs. ● Created a comprehensive digital calendar for guests, ensuring that all event details were easily accessible and up to date, while also designing a digital project management plan for the banquet team to ensure seamless coordination. ● Fostered strong relationships with vendors and customers, proactively addressing any issues that may arise.
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Sevananda
Nov 2021 – May 2023
Atlanta, GA
Lead Baker
● Drove a significant increase in bakery sales, achieving a 145.132% growth rate through strategic planning and execution. ● Ensure efficient order management by receiving and scheduling customer requests, while managing invoicing. ● Innovate recipes to meet the needs of customers with dietary restrictions, resulting in a evolving and inclusive menu. ● Ensure the Bakery is well-supplied with a variety of baked goods to offer customers a range of delicious options.
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