User's Cover Picture
User's avatar

Tatiana Cutler

With over 13 years of experience in customer service, I have developed a diverse background working with people from all walks of life. Customer service has always captivated me, I find immense satisfaction in making people's day a little easier and brighter.During my college years, I majored in Health and Science. This educational background has instilled in me a solid foundation of knowledge and critical thinking skills, and a love for the medical field. I easily adapt to new technologies and programs, as demonstrated by my proficiency in various software applications such as Microsoft Office Suite, Salesforce, and Zendesk, to name a few. I am working in a remote position, which has required me to be self-motivated, disciplined, and an excellent communicator. Prior to this, I successfully ran a bakery on my own, which honed my skills as a self-starter and taught me the value of working independently to achieve both personal and professional goals. With a background in hospitality, I am a fluent and articulate speaker, making it easy for me to engage in conversations and establish rapport with individuals from all backgrounds. In my free time I love to baking, painting which allows me to channel my creativity. I also love gardening and dog walking which keeps me close to nature.
User avatar
Jun 2023 – Present
Atlanta, GA
Customer Service Representative
● Managing emails and assigning applications received from the Inbox and Fax Folder, showcasing strong multitasking abilities and the ability to prioritize tasks effectively in a fast-paced environment. ● Assisting with daily call volume to support the team and ensure smooth operations. ● Adapted quickly to a growing FinTech company, showcasing the ability to learn quickly and adapt. ● Utilizing strong computer skills to navigate and utilize various software systems and tools. ● Submitting applications received over the phone, utilizing excellent communication skills and customer service.
User avatar
Ed Oliver Golf
Jan 2019 – Present
Newark, DE
Banquet Operations Assistant
● Led coordination of event details, such as seating, guest lists, and venue setup that elevated the atmosphere of the event. ● Collaborated with the Director to execute a diverse array of events, ensuring that each event was tailored to the clients needs. ● Created a comprehensive digital calendar for guests, ensuring that all event details were easily accessible and up to date, while also designing a digital project management plan for the banquet team to ensure seamless coordination. ● Fostered strong relationships with vendors and customers, proactively addressing any issues that may arise.
User avatar
Nov 2021 – May 2023
Atlanta, GA
Lead Baker
● Drove a significant increase in bakery sales, achieving a 145.132% growth rate through strategic planning and execution. ● Ensure efficient order management by receiving and scheduling customer requests, while managing invoicing. ● Innovate recipes to meet the needs of customers with dietary restrictions, resulting in a evolving and inclusive menu. ● Ensure the Bakery is well-supplied with a variety of baked goods to offer customers a range of delicious options.