Detail-oriented and compassionate professional with over 10 years of experience as
a Medical Secretary. Fluent in Spanish and English, with a proven track record of
enhancing patient experiences through efficient administrative support and
excellent communication. Skilled in managing electronic health records, medical
coding, and billing practices, ensuring streamlined operations in fast-paced
healthcare settings.
• Scheduled and coordinated patient appointments, ensuring timely reminders, and confirmation.
• Managed new patient registration and maintained demographic information.
• Responded efficiently to emails and voicemails.
• Coordinated physicians' and clinic staff schedules using the EMR system.
• Conducted proactive outreach to patients for clinic visits and preventive care.
• Assisted patients with appointment scheduling, eligibility, and enrollment issues.
• Tracked and reported data on enrollments and engagement.
• Implemented process improvements to increase efficiency and customer satisfaction.
• I explained Everside Health's model and addressed concerns.
Provided excellent customer service and resolved internal and external customer
concerns.
Coastal - Hillside Family Medicine
Jan 2019 – Jan 2021
Providence, RI
Medical secretary
• Streamlined office operations through efficient management of filing, copying, and mail processing.
• Handled an average of 80 incoming calls daily, expertly answering, screening, and directing them, while facilitating outgoing calls at physicians' requests.
• Performed data entry and maintained accurate patient records in electronic health systems, ensuring confidentiality and compliance with HIPAA regulations.
• Managed diverse correspondence, including preparing documents, letters, and reports, with precision and attention to detail.
• Communicated effectively with patients regarding various scheduling needs, improving appointment adherence, and overall patient satisfaction.
• Facilitated seamless patient onboarding by organizing necessary documentation and medical files.
Urologic Specialists of New England
Dec 2014 – Dec 2018
Warwick, RI
Medical secretary
• Enhanced office efficiency by supporting doctors with document management processes.
• Verified patient demographics and insurance information prior to each visit or procedure.
• Maintained patient confidentiality and compliance with HIPAA regulations through accurate record-keeping in electronic health systems.
• Verified insurance details, including eligibility, co-pays, and deductibles, facilitate timely billing, and allow doctors to concentrate on patient treatment.
• Coordinated appointment schedules in close collaboration with physicians, optimizing their calendars for enhanced office efficiency.
• Enhanced appointment adherence through effective communication.
• Streamlined intake process, easing administrative responsibilities for medical
Education
MTTI
Mar 2014 – Oct 2014
Technical, Medical billing and coding / Office administration
Instituto Superior Mariano Moreno
Mar 2002 – Dec 2005
Associates, Culinary arts and business administration