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Tatiana Shapoff

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Intro
Gastonia, United States
Studied Medical billing and coding / Office administration at MTTI
Studied Culinary arts and business administration at Instituto Superior Mariano Moreno
Joined January 20, 2025

Skills

Languages

Spanish
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Native or Bilingual
English
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Native or Bilingual
About
Detail-oriented and compassionate professional with over 10 years of experience as a Medical Secretary. Fluent in Spanish and English, with a proven track record of enhancing patient experiences through efficient administrative support and excellent communication. Skilled in managing electronic health records, medical coding, and billing practices, ensuring streamlined operations in fast-paced healthcare settings.
Experience
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Everside Health
Jan 2021 – Jan 2025
Remote
Bilingual Patient Representative & Outreach Engagement
• Scheduled and coordinated patient appointments, ensuring timely reminders, and confirmation. • Managed new patient registration and maintained demographic information. • Responded efficiently to emails and voicemails. • Coordinated physicians' and clinic staff schedules using the EMR system. • Conducted proactive outreach to patients for clinic visits and preventive care. • Assisted patients with appointment scheduling, eligibility, and enrollment issues. • Tracked and reported data on enrollments and engagement. • Implemented process improvements to increase efficiency and customer satisfaction. • I explained Everside Health's model and addressed concerns. Provided excellent customer service and resolved internal and external customer concerns.
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Coastal - Hillside Family Medicine
Jan 2019 – Jan 2021
Providence, RI
Medical secretary
• Streamlined office operations through efficient management of filing, copying, and mail processing. • Handled an average of 80 incoming calls daily, expertly answering, screening, and directing them, while facilitating outgoing calls at physicians' requests. • Performed data entry and maintained accurate patient records in electronic health systems, ensuring confidentiality and compliance with HIPAA regulations. • Managed diverse correspondence, including preparing documents, letters, and reports, with precision and attention to detail. • Communicated effectively with patients regarding various scheduling needs, improving appointment adherence, and overall patient satisfaction. • Facilitated seamless patient onboarding by organizing necessary documentation and medical files.
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Urologic Specialists of New England
Dec 2014 – Dec 2018
Warwick, RI
Medical secretary
• Enhanced office efficiency by supporting doctors with document management processes. • Verified patient demographics and insurance information prior to each visit or procedure. • Maintained patient confidentiality and compliance with HIPAA regulations through accurate record-keeping in electronic health systems. • Verified insurance details, including eligibility, co-pays, and deductibles, facilitate timely billing, and allow doctors to concentrate on patient treatment. • Coordinated appointment schedules in close collaboration with physicians, optimizing their calendars for enhanced office efficiency. • Enhanced appointment adherence through effective communication. • Streamlined intake process, easing administrative responsibilities for medical
Education
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MTTI
Mar 2014 – Oct 2014
Technical, Medical billing and coding / Office administration
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Instituto Superior Mariano Moreno
Mar 2002 – Dec 2005
Associates, Culinary arts and business administration