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Tatiana Silva

Graphic artist and customer service

Porto, Portugal
Service area shift manager at Ibersol Group
Illustrator and graphic artist at Self-employed
Studied Illustration and Graphic Arts at Instituto Politécnico do Cávado e do Ave
Consumer Services
Joined June 15, 2024



Native or Bilingual
Native or Bilingual
I'm a freelancer illustrator and graphic artist with a lot of experience with customer service and support work.
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Ibersol Group
Feb 2024 – Present
Service area shift manager
• Shift manager and responsible for the opening or closing of the store. • Responsible for the reception of packages. • Excellence in delivering customer service at the counter.
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Jan 2020 – Present
Illustrator and graphic artist
• Making of various types of illustrations and drawings. • Development of personal projects.
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Continente Bom Dia, Sonae
Dec 2023 – Jan 2024
• Ensuring the reception, stocking and organisation of products in store. • Control of the date of expiration of the products in stock. • Compliance and organisation of the store’s planogram.
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Oct 2021 – Jan 2024
Fast food operator
• Excellence in delivering customer service at the counter and drive-through. • Provide table service and management of take-away orders. • Ensure timely product restocking.
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Oct 2023 – Nov 2023
Customer Service Representative
• Interaction with customers via phone to make commercial sales. • In-depth knowledge of the products and services. • Identification and analysis of the costumers’ concerns.
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Nov 2022 – Feb 2023
Image and print specialist
• Excellence in delivering customer service at the counter and in-store. • Responsible for handling the printing tasks in various materials and formats. • Design services on-demand.
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Bando À'Parte
Feb 2020 – Sep 2020
Animation intern
• General support in a digital/traditional 2D animation project. • Printing, photocopy and scan of originals for later digital edition. • Use of the studio’s digital art program to create high-quality images. • Digital painting through the use of the studio’s digital art program. • Realisation of a detailed school internship essay about the assigned tasks.
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Instituto Politécnico do Cávado e do Ave
Sep 2018 – Sep 2020
Associate degree, Illustration and Graphic Arts