Tatiana Silva

Graphic artist and customer service

Message

Intro

Porto, Portugal

Service area shift manager at Ibersol Group

Illustrator and graphic artist at Self-employed

Studied Illustration and Graphic Arts at Instituto Politécnico do Cávado e do Ave

Consumer Services

Joined June 15, 2024

Skills

Languages

English

Native or Bilingual

Portuguese

Native or Bilingual

About

I'm a freelancer illustrator and graphic artist with a lot of experience with customer service and support work.

Experience

Ibersol Group

Feb 2024 – Present

Service area shift manager

• Shift manager and responsible for the opening or closing of the store. • Responsible for the reception of packages. • Excellence in delivering customer service at the counter.

Self-employed

Jan 2020 – Present

Illustrator and graphic artist

• Making of various types of illustrations and drawings. • Development of personal projects.

Continente Bom Dia, Sonae

Dec 2023 – Jan 2024

Restocker

• Ensuring the reception, stocking and organisation of products in store. • Control of the date of expiration of the products in stock. • Compliance and organisation of the store’s planogram.

McDonald's

Oct 2021 – Jan 2024

Fast food operator

• Excellence in delivering customer service at the counter and drive-through. • Provide table service and management of take-away orders. • Ensure timely product restocking.

Teleperformance

Oct 2023 – Nov 2023

Customer Service Representative

• Interaction with customers via phone to make commercial sales. • In-depth knowledge of the products and services. • Identification and analysis of the costumers’ concerns.

Staples

Nov 2022 – Feb 2023

Image and print specialist

• Excellence in delivering customer service at the counter and in-store. • Responsible for handling the printing tasks in various materials and formats. • Design services on-demand.

Bando À'Parte

Feb 2020 – Sep 2020

Animation intern

• General support in a digital/traditional 2D animation project. • Printing, photocopy and scan of originals for later digital edition. • Use of the studio’s digital art program to create high-quality images. • Digital painting through the use of the studio’s digital art program. • Realisation of a detailed school internship essay about the assigned tasks.

Education

Instituto Politécnico do Cávado e do Ave

Sep 2018 – Sep 2020

Associate degree, Illustration and Graphic Arts