Tatyana Shegay

Customer Support Agent

Message

Intro

Cheonan, South Korea

Studied Translation Studies at Kazakh Humanities and Law Institute(KAZGUU University)

Studied General studies at Anyang University(안양대학교), Anyang city, South Korea

Information Services

Joined November 25, 2022

Skills

Languages

English

Advanced

Russian

Native or Bilingual

About

A diligent and conscientious person who is searching for a full-time job in the field of customer support, however open to new sections and knowledge. I am also experienced with customer service in multinational environment.

Experience

PricewaterhouseCoopers

Feb 2019 – Apr 2021

Kazakhstan, Almaty

Receptionist, billing specialist

Job duties: - Mail delivery; - Writing reports; - Transportation/ hotel/conference room reservation; - Answering, recording, and processing all calls, messages, requests, questions; - Providing visitors with general information. - Bills issuance; - Consulting on external/internal technical details for billing; - Running reports; - Completing internal financial procedures;

The Ritz-Carlton

Sep 2017 – Feb 2019

Kazakhstan, Almaty

Call center operator, front desk agent

Job duties: - Responding to guest requests; - Check-in/ check-out procedures; - Gathering, summarizing, and providing information to the guests about the property and surrounding area amenities, including special events and activities; - Room reservation and assignment; - Cashiering; - Running daily reports, identifying special preferences and transferring them to the hotel database.

Education

Kazakh Humanities and Law Institute(KAZGUU University)

Sep 2013 – Jun 2017

Bachelor Degree, Translation Studies

Anyang University(안양대학교), Anyang city, South Korea

Sep 2016 – Dec 2016

Exchange program, General studies