Taylor Higdon

I currently work remote as a custom service rep. I’m looking to expand my experience and venture off with new crafts and different projects.

Message

Intro

Lansing, United States

Customer service representative at Neopollard interactive

Studied at J.w sexton high school

Gambling & Casinos

Joined December 7, 2023

Skills

Languages

English

Fluent

About

I’m not in school but I am studying for my license in insurance and health.I am a customer service rep with over 5 years of experience so I’ve experienced all the in’s and out’s of the industry. I’ve always had interest with working behind the scenes of customer service, however I’ve had the opportunity to expand my skills with customer service with my experience in call center work. Call center work has improved my customer service skills and took my ability to multitask to another level. Though I still seek opportunities to work behind the scenes, I’m always open to opportunities for individual work, team work, and more experience to improve my craft in customer service.

Experience

Neopollard interactive

Feb 2022 – Present

Lansing

Customer service representative

Interact with customers to provide information and process inquiries about accounts, products, and services. Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls Communicate special marketing offers to VIP customers Provide timely feedback to the company regarding service failures or customer concerns Maintain customer confidentiality Adopt and promote company values Remain current on all new developments and procedures regarding department and company protocols.

Education

J.w sexton high school

Aug 2012 – Jun 2016

High school diploma