Taylor Insley, Customer Support Specialist

About

I graduated from Transylvania University in 2020 with a degree in Writing, Rhetoric, and Communication. I have been working in retail since 2018 and am looking for a remote job that will use more of my mental skills and interests. I enjoy reading, writing, being outside, and helping others.

Experience

At Home

Mar 2022 – Present

Fort Myers, FL and Chesapeake, VA

Customer Support Specialist

● Regularly perform Manager on Duty functions including completing all daily forms and necessary incident reports, all opening and closing tasks, and cash room operations. ● Interview potential new hires to ensure they know the position responsibilities and expectations and meet the position's qualifications. ● Train new and current employees on roles, responsibilities, company policies, and expectations for their positions. ● Plan, delegate, and monitor delegated tasks to ensure they are performed in the most efficient manner adhering to policy and procedures. ● Inspect and revise weekly schedules to ensure enough coverage in all areas during necessary times according to needs of the store and company requirements. ● Update item prices and product locations to ensure the store is in accordance with company guidelines.

Waterside Inn

Nov 2021 – Mar 2022

Sanibel, FL

Reservationist/Front Desk Agent

● Answer phone calls and email inquiries to answer any questions for potential guests. ● Assist guests in making reservations and informing them on the resort’s policies and amenities. ● Resolve customer complaints in an effective, quick, and courteous manner. ● Perform opening and closing tasks, including coordinating with arrivals after hours. ● Communicate with housekeeping and maintenance staff throughout the day including morning assignments and follow ups regarding necessary duties and inspections to be done before check-in. ● Inspect property daily to ensure all rooms and grounds are well kept and report any maintenance issues or housekeeping issues to necessary departments.

Barnes and Noble

Jul 2019 – Nov 2021

Lexington, KY and Fort Myers, FL

Barista/Bookseller

● Utilized memorization skills to create a variety of different café products and advised unsure customers in product selection. ● Gained familiarity with Barnes and Noble stock and often directed customers to popular titles. ● Fine-tuned time management and memorization skills to complete a variety of different orders within designated time restraints. ● Utilized Datalogic handheld scanners in connection with the company's search engine to answer customer questions, place orders, and locate items. ● Monitored and completed Buy Online Pick Up In Store orders in a timely manner.

Education

Transylvania University

Aug 2016 – May 2020

Bachelor of Arts Cum Laude, Writing, Rhetoric, and Communication

Taylor Insley

Customer Support Specialist

Skills

Languages