Ted McLeod, PMP, CSPO, IT Portfolio Management | Inspirational Leadership | Business Performance Optimization

About

Innovative strategic leader with proven success developing and delivering on businesses strategies that increase revenues and position companies for continued growth. Through the oversight of complex technical projects, financial management and sales development, I bring focus to organizational initiatives and am known for getting troubled projects back on track. My expertise in cross-functional communication, collaboration and positive mentorship builds high-performing teams and drives productivity. I can accelerate the achievement of your short and long-term goals through my experience in: - IT Project and Program Portfolio Management: Steered multi-teared projects from conceptualization to delivery. - Strategic Planning and Execution: From Inception to Completion, I can get it done. - Participative Leadership: Empower, train and engage employees to challenge and grow. - Operational Know-How: Over 20 years exceeding customer expectations. - Remote Work: I have been managing remote teams since 2003

Experience

Seoladair Consulting Corporation

Nov 2019 – Present

Business Operations Management and Process Consultant

∙ More than doubled revenues for a SaaS client by establishing their strategic plan, leading system integrations and marketing efforts, and leading sales efforts to continue them on an upward trajectory of sales growth with SMB to Enterprise level clients ∙ Developed Agile project management processes and coached Scrum Masters, Product Owners, Change Management Boards and customer service processes and tools (such as JIRA and Basecamp), including developing KPIs and SLAs for continual development ∙ Developed, executed and led customer success and support planning, processes and tool development, which included KPI target setting and achievement, staff coaching and training, which increased client satisfaction and engagement ∙ Provide technical and executive mentoring to staff at all levels including the CEO, increasing their understanding of operational drivers and process efficiencies which led to new channels of growth ∙ Cultivated a culture of collaboration during challenging times, consulting on employee engagement initiatives including hiring practices, people management and the transition to remote working

Crazy Canuck Events Corporation

Sep 2011 – Dec 2018

Ontario, Canada

President and Co-Founder

∙ Set the vision, cultivated, and grew a profitable self-funded event management company, yielding net profits of over $1M within the first three years of operation, crafting business plans and overseeing budgets of over $9M ∙ Conceptualized, planned, and executed an extraordinarily successful national mass participation event series drawing up to 10,000 participants, ranking as Canada’s largest mud obstacle course event despite formidable American competition and strict budgets ∙ Lead sales, sponsorship, customer service and marketing efforts, as well as collaboration with multiple government agencies to ensure full compliance with local regulations across Canada resulting in customer satisfaction and retention, increased revenue, brand awareness, and critical public visibility

IBM Canada

May 2000 – Jan 2012

Markham, Ontario

Services Sales Team Lead, Business Intelligence Team Lead, Application Development Team Lead

∙ Increased productivity by 46% by creating a remote work configuration of the Business Consulting group, improving customer coverage, and significantly increasing request throughput following the amalgamation of the Business Intelligence and Competitive Intelligence functions ∙ Led teams of up to 10 staff, including the development team, application support & maintenance, delivery, and sales. Provided mentoring and training of employees from student interns to seasoned and long tenure, ensuring their technical competence and confidence contributed to the achievement of business results ∙ Steered troubleshooting, root-cause analyses, and process changes to facilitate operational efficiency and productivity for complex technical implementations and integration projects ∙ Exceeded customer satisfaction and sales quotas by employing persuasive communication skills and articulating the features and benefits of products and services, guiding customers through sales and delivery projects

Education

George Washington University

Certificate, Project Management

Humber College

Honours Diploma, Computer Programming

The University of Western Ontario

Bachelor of Science, Biology

Ted McLeod, PMP, CSPO

IT Portfolio Management | Inspirational Leadership | Business Performance Optimization

Skills