Tee Ronquillo

Intro

Cebu City, Philippines

Joined April 2, 2025

Skills

About

I have a strong interest in providing exceptional customer service through live chat interactions. I thrive in fast-paced environments where I can assist customers efficiently, resolve their concerns, and ensure they have a smooth and satisfying experience. I enjoy engaging with customers, troubleshooting their issues, and offering solutions that improve their overall experience with the company. My Strong Sides as a Chat Agent CSR ✔ Excellent Written Communication: I can clearly and professionally communicate with customers, ensuring they receive concise and helpful responses. ✔ Multitasking Abilities: I can handle multiple chats at once while maintaining accuracy and quality in responses. ✔ Problem-Solving Skills: I excel at quickly understanding customer issues and finding the best possible solutions. ✔ Empathy & Patience: I approach every customer with understanding and patience, ensuring they feel heard and valued. ✔ Tech-Savvy & Fast Learner: I adapt quickly to new chat systems, CRM tools, and workflows. ✔ Customer-Focused Mindset: I am committed to creating positive customer experiences and building brand loyalty.

Experience

Optums

Nov 2022 – Feb 2025

I.T. Park Lahug Cebu City

Healthcare Advocate

A Healthcare Advocate is a professional who helps patients navigate the healthcare system, ensuring they receive the care, support, and resources they need. They act as a liaison between patients, healthcare providers, and insurance companies to resolve issues, answer questions, and improve the overall patient experience.

TELEPERFOMANCE

May 2021 – Nov 2022

I.T. Park Lahug Cebu City

Claims Specialists

A Bank Claims Specialist is responsible for investigating, processing, and resolving customer claims related to unauthorized transactions, fraud, billing disputes, and account discrepancies. They ensure compliance with banking regulations and policies while delivering excellent customer service.

Results

Mar 2020 – Aug 2020

Mactan New Town, Lapu-lapu City Cebu

TSR

A Technical Support Representative (TSR) for cable and internet services assists customers with troubleshooting connectivity issues, resolving service disruptions, and providing guidance on equipment setup. They ensure customer satisfaction by delivering clear, step-by-step support and technical solutions.

Results

Jun 2017 – Oct 2018

Mactan New Town, Lapu-lapu City Cebu

CSR

A Customer Service Representative (CSR) in the telecommunications industry assists customers with inquiries about mobile, internet, and cable services. They handle billing concerns, troubleshoot basic technical issues, process service requests, and ensure customer satisfaction through excellent support.

SYKES Enterprises

May 2014 – Apr 2017

Panagdait, Mabolo City, Cebu

CSR