You won't always solve clients' problems, but showing empathy helps ease tension. Maintaining diplomacy with difficult clients and keeping them engaged until a solution is found is key.
I've worked in Customer Care for over 4 years and realized it's a crucial part of any organization. Customer care representatives shape clients' impressions, which can define the brand. Therefore, it's essential to focus on the Customer Care unit.
Experience
Versatel Marketing
Oct 2023 – Aug 2024
Lagos, NGA
Outbound Sales Representative
• Conducted a significant number of outbound calls to potential clients remotely,
introducing products/services and generating sales leads.
• Built and maintained positive customer relationships through effective
communication and active listening.
• Identified and qualified potential leads, ensuring they met the criteria for further
sales follow-up.
•consistently channeled my enthusiasm to exceed the organization's monthly sales goal
by 3% through effective remote sales methods and successful customer engagement.