Teodora Mitrovic

Message

Intro

Belgrade, Serbia

Joined November 11, 2023

Skills

Languages

English

Native or Bilingual

Serbian

Native or Bilingual

About

I am an enthusiastic and detail-oriented professional with a diverse background that uniquely positions me for success in a dynamic work environment. With a solid foundation in content writing, backed by two years of experience, and a stint in customer support at AirSerbia, I bring a unique blend of creativity, communication skills, and a customer-centric mindset. My journey as a content writer has equipped me with a keen understanding of crafting compelling narratives and maintaining a consistent brand voice. I have successfully contributed to various projects, demonstrating not only a flair for creative expression but also a meticulous approach to ensuring accuracy and adherence to guidelines. My tenure at AirSerbia's call center further honed my communication skills, as I engaged with diverse customer queries, navigating through challenges with empathy and efficiency. This experience instilled in me the importance of clear, concise communication and the ability to adapt to different communication styles and needs. One of my key strengths is my ability to collaborate effectively with cross-functional teams, drawing from my experiences in both content creation and customer support. I thrive in fast-paced environments, where I can bring a solution-oriented mindset to overcome challenges and drive positive outcomes. I am excited about the prospect of bringing my skills and experiences to a new challenge and contributing to the success of [Company Name]. I look forward to the opportunity to discuss in more detail how my background aligns with the needs of your team.

Experience

AirSerbia

May 2023 – Nov 2023

Nis, Serbia

Call Center

Issuing tickets, refunding and managing the reservations. I learned social skills and dealing with different types of clients. Learned to deal with stress in a productive way. Worked in Sabre system.

Desert Rose

Apr 2021 – Jan 2023

Remote

Accountant

Assisted boyfriend in trucking business by calculating compensation for each trip and developed understanding of the trucking business operations and its financial calculations.

Audio-Gear Website

Dec 2019 – May 2020

Remote

Content Writer

Writing reviews or descriptive articles about different types of audio gear such as headphones, speakers but also other technology like microphones and generators.

Diet Standards

Nov 2019 – Dec 2019

Remote

Content Writer

Short-term content writer about compression socks.

TQR Reviews

Feb 2019 – Sep 2019

Remote

Content Writer

Writing reviews and blog posts related to Steampunk such as watches and other accessories.

myOfficeLife

Dec 2018 – Jan 2019

Remote work

Content Writer

I was a content writer for a blog about Elon Musk. I had to proof-read and fact check.