I'm a Serbian-English/English-Serbian translator and Customer Support agent with 7 years of experience in direct translation and providing customer service as a junior and then senior service agent, I've quickly ascended the ranks to become a Team Lead at my previous position. I'm hoping my experience, as well as my can-do attitude, willingness to learn and adaptability will translate well into a position in your company. I strive for continuous improvement and hope that I'm given the chance to showcase all my strong sides, and improve the ones which I find lacking.
Experience
OceanCall
Jan 2023 – Present
Novi Sad
Customer Support Team Lead - SP Project
I currently lead a large team of CS agents workingn across different CRM platforms in several languages on a client project assigned to me.
