Highly organized Virtual Assistant with 2+ years of experience providing remote administrative support, customer
service, and project coordination. Proven track record in managing executive calendars, streamlining email
communications, and optimizing scheduling protocols, resulting in up to a 30% reduction in response times.
Proficient in digital collaboration tools such as Slack, Trello, and Google Workspace. Adept at juggling multiple
tasks and delivering measurable improvements in efficiency and customer satisfaction. Fluent in both English and
Swahili, ensuring smooth communication with diverse clients.
Experience
TurnApp Technologies
Apr 2023 – Sep 2024
Remote
Virtual Assistant
• Delivered virtual onboarding and feature guidance to 100+ app users monthly, resulting in a 25%
reduction in follow-up queries.
• Relayed customer feedback to relevant departments, contributing to app improvements and a
smoother user experience.
• Resolved customer concerns with an average response time of under 4 hours, contributing to a
20% boost in retention.
Kaya Escapedes
Dec 2021 – Feb 2023
Diani
Customer Service Specialist
• Handled over 50 client inquiries weekly, offering tailored travel solutions that resulted in a 35%
repeat booking rate.
• Improved customer experience by resolving issues within 24 hours and maintaining a 95%
satisfaction rating.
• Assisted with email correspondence and CRM updates, contributing to organized data for future
sales campaigns.
Swiftlink Enterprises
Feb 2021 – Sep 2021
Nairobi
Administrative Support
• Managed front desk and call center communication for a team of 15+, ensuring all client inquiries
were routed and addressed efficiently.
• Organized and digitized office records, improving retrieval speed and reducing paper-based errors
by 40%.
• Provided administrative support across departments, reinforcing front office operations and
improving workflow