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Teresa Mwangi

Virtual Assistant

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Intro
Nairobi, Kenya
Studied Administrative Management (Front Office Operations) at Institute of Commercial Management
Joined May 12, 2025

Skills

Languages

English
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Native or Bilingual
Swahili
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Native or Bilingual
Kikuyu
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Native or Bilingual
About
Highly organized Virtual Assistant with 2+ years of experience providing remote administrative support, customer service, and project coordination. Proven track record in managing executive calendars, streamlining email communications, and optimizing scheduling protocols, resulting in up to a 30% reduction in response times. Proficient in digital collaboration tools such as Slack, Trello, and Google Workspace. Adept at juggling multiple tasks and delivering measurable improvements in efficiency and customer satisfaction. Fluent in both English and Swahili, ensuring smooth communication with diverse clients.
Experience
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TurnApp Technologies
Apr 2023 – Sep 2024
Remote
Virtual Assistant
• Delivered virtual onboarding and feature guidance to 100+ app users monthly, resulting in a 25% reduction in follow-up queries. • Relayed customer feedback to relevant departments, contributing to app improvements and a smoother user experience. • Resolved customer concerns with an average response time of under 4 hours, contributing to a 20% boost in retention.
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Kaya Escapedes
Dec 2021 – Feb 2023
Diani
Customer Service Specialist
• Handled over 50 client inquiries weekly, offering tailored travel solutions that resulted in a 35% repeat booking rate. • Improved customer experience by resolving issues within 24 hours and maintaining a 95% satisfaction rating. • Assisted with email correspondence and CRM updates, contributing to organized data for future sales campaigns.
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Swiftlink Enterprises
Feb 2021 – Sep 2021
Nairobi
Administrative Support
• Managed front desk and call center communication for a team of 15+, ensuring all client inquiries were routed and addressed efficiently. • Organized and digitized office records, improving retrieval speed and reducing paper-based errors by 40%. • Provided administrative support across departments, reinforcing front office operations and improving workflow
Education
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Institute of Commercial Management
Apr 2019 – Sep 2020
Associate's Degree, Administrative Management (Front Office Operations)