Teresa Mwangi

Virtual Assistant

Message

Intro

Nairobi, Kenya

Studied Administrative Management (Front Office Operations) at Institute of Commercial Management

Joined May 12, 2025

Skills

Languages

English

Native or Bilingual

Swahili

Native or Bilingual

Kikuyu

Native or Bilingual

About

Highly organized Virtual Assistant with 2+ years of experience providing remote administrative support, customer service, and project coordination. Proven track record in managing executive calendars, streamlining email communications, and optimizing scheduling protocols, resulting in up to a 30% reduction in response times. Proficient in digital collaboration tools such as Slack, Trello, and Google Workspace. Adept at juggling multiple tasks and delivering measurable improvements in efficiency and customer satisfaction. Fluent in both English and Swahili, ensuring smooth communication with diverse clients.

Experience

TurnApp Technologies

Apr 2023 – Sep 2024

Remote

Virtual Assistant

• Delivered virtual onboarding and feature guidance to 100+ app users monthly, resulting in a 25% reduction in follow-up queries. • Relayed customer feedback to relevant departments, contributing to app improvements and a smoother user experience. • Resolved customer concerns with an average response time of under 4 hours, contributing to a 20% boost in retention.

Kaya Escapedes

Dec 2021 – Feb 2023

Diani

Customer Service Specialist

• Handled over 50 client inquiries weekly, offering tailored travel solutions that resulted in a 35% repeat booking rate. • Improved customer experience by resolving issues within 24 hours and maintaining a 95% satisfaction rating. • Assisted with email correspondence and CRM updates, contributing to organized data for future sales campaigns.

Swiftlink Enterprises

Feb 2021 – Sep 2021

Nairobi

Administrative Support

• Managed front desk and call center communication for a team of 15+, ensuring all client inquiries were routed and addressed efficiently. • Organized and digitized office records, improving retrieval speed and reducing paper-based errors by 40%. • Provided administrative support across departments, reinforcing front office operations and improving workflow

Education

Institute of Commercial Management

Apr 2019 – Sep 2020

Associate's Degree, Administrative Management (Front Office Operations)