Teresa Onyango

About

A diligent and client oriented individual with great interpersonal skills who can easily work in a team and has a sense of individuality. I can easily multi-task and navigate various systems at the same time. I am a quick learner and can easily adapt to processes. I am very organized and can handle the tasks as per the job description.

Experience

Standard Chartered Bank

Nov 2022 – Present

Nairobi, Kenya

Client Care Executive

My duties include: • Call Centre Duties in which I receive calls, handle client queries and solve them via call. • Collaborating with other departments to ensure great customer service by handling clients end to end • Learning Bank’s processes and duties performed by various departments in the Bank • Sales-selling bank products by pitching to clients during calls.

Ponea Health Limited

Feb 2022 – Oct 2022

Nairobi, Kenya

Management Trainee

I worked as a Management trainee at Ponea Health Limited. My duties included: • Customer service in which I acted as the contact between the clients and the company, taking customer feedback, attending to clients’ needs and answering queries. I created and managed clients’ appointments and was in charge of managing and attending to inbound and outbound calls. • Telesales Agent. I upsold the Company’s new products and services to clients via call and email and contribute in boosting sales. • E-commerce User Experience. I reviewed and reported on the consumer’s e-commerce experience using Smart look technology integration techniques. I studied how clients respond to the e-commerce platform and Ponea systems in general. I came up with solutions to how individuals react to the website and e-commerce platform for a more effective user based ecommerce experience. • Marketing. I was part of the marketing team in which I was involved in various marketing strategies and projects established to market the Company’s products and services.

Harmony Solutions Limited

Jan 2022 – Feb 2022

Nairobi, Kenya

Sales Executive Intern

I worked as a sales executive intern at Harmony solutions Limited and finished my internship in February 2022. My duties included: creating, maintaining and managing client relationships in Rwanda and Uganda. I was also responsible for achieving set sales targets and creating brand awareness. I also did general office duties. I was part and parcel of the sales process from prospecting to closing deals.

Education

University of Nairobi

Sep 2017 – Sep 2021

Bachelor of Science, Chemistry

Nairobi Industrial Institute

Mar 2017 – May 2017

Certification, Computer Packages

Skills

Languages