TERESIA WANGUI, Virtual Assistant

About

I am a self-motivated and goal-oriented professional with extensive experience in remote client support, online chat moderation, and digital communication. I thrive in structured work environments, managing multiple conversations and tasks while maintaining accuracy, professionalism, and a positive attitude. I am particularly interested in roles that involve customer service, digital sales, or online client engagement, where I can combine my strong communication skills, attention to detail, and ability to learn new systems quickly. My strongest qualities include: Exceptional written communication and multitasking abilities Adaptability and fast learning in remote and digital environments Discipline, reliability, and accountability in meeting goals and deadlines Empathy and professionalism when interacting with clients I am passionate about leveraging my skills to deliver excellent customer experiences, drive results, and grow in performance-focused roles.

Experience

Freelance

Jun 2025 – Jan 2026

Remote

Freelance Virtual Assistant & Digital Support

Provided administrative support including email management, calendar organization, document preparation, and workflow coordination. Managed social media content and digital communications using tools like Canva and Google Workspace. Supported sales and marketing activities by maintaining client databases, following up on leads, and reporting performance metrics. Ensured tasks were completed accurately and on time while maintaining professionalism and confidentiality.

Freelance

Jan 2023 – Jul 2024

Remote

Remote Client Support & Sales Specialist

Managed client communications via email, chat, and phone, providing accurate information, resolving inquiries, and maintaining high customer satisfaction. Conducted digital outreach and lead generation, assisting clients in sales conversions and tracking results. Assisted with scheduling, data entry, research, and general administrative tasks to support business operations. Maintained detailed records, reports, and documentation for all client interactions and sales activities. Learned and applied new systems, CRM platforms, and digital tools quickly to ensure efficiency and accuracy. Handled multiple tasks simultaneously in high-volume remote environments while meeting deadlines and performance goals.

freelance

Jan 2022 – Jan 2023

Remote

Freelance Administrative

Managed multiple live chat and email interactions professionally. Provided accurate service information and resolved client issues efficiently. Maintained records and escalated complex queries when needed. Freelance Administrative & Content Support – Remote

Education

KENYA INSTITUTE OF MASS COMMUNICATION

May 2015 – Jul 2024

Bachelor's in Mass Communication, Journalism

TERESIA WANGUI

Virtual Assistant

Skills

Languages