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Terrens Dumalos

General Virtual Assistant | E-commerce Back-end Analyst | Customer Service Email

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Philippines
Studied Marine Transportation at University of Cebu - METC
Joined July 13, 2025

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English
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About
E-commerce Back-end Analyst: As an E-commerce Back-end Analyst, I leverage my expertise in analyzing and optimizing back-end processes to ensure a seamless online shopping experience. My focus is on troubleshooting issues, implementing system improvements, and enhancing overall site functionality to meet customer expectations and business goals. Customer Email Support: In my role as a Customer Email Support specialist, I prioritize timely, professional, and empathetic communication with customers. I ensure that each inquiry is addressed efficiently, providing accurate solutions while maintaining a high level of customer satisfaction and loyalty. General Virtual Assistant: As a General Virtual Assistant, I offer comprehensive support across various administrative tasks, from scheduling and data management to customer communication and research. My goal is to streamline workflows, allowing businesses to operate smoothly and focus on their core objectives without any distractions.
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Experience
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OfficePartners360
Jun 2021 – Jul 2025
Philippines
Data Analyst | Customer Service Email
Education
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University of Cebu - METC
Jun 2016 – Jun 2022
Bachelor of Science, Marine Transportation